GlassesShopReviews of glassesshop.com

In my Order 6421440151 one of the glasses came bent. Since I bought with the offer “pay one get two” I did not know what to do.

They are good and all but both of my glasses fit a little too tight and it hurts my ears.

Glasses arrived as described. But this company stated it was a USA company but glasses shipped from China. Should have been upfront.

Ordered glasses here because the price was amazing. I didn't really get what I asked for. I paid extra for the lenses that turns a brown shade to block out the sun, but it doesn't do that. The glasses also get me lightheaded when I walk with them on, not sure if it's the glasses or the prescription. Slightly disappointed.

Wish I would have read the reviews here and with the BBB before purchasing because this is not an isolated incident. I placed an order for 2 prescription glasses according to my script but the prescription in the glasses sent to me is too strong. After about 2 minutes, I start to get a headache, my eyes start to pull and I see a dip in the ground when I look down. I contacted Glasses Shop to return the products and get a refund and they replied back asking for a picture of my prescription and "then they'll decide how to deal with my problem properly." When I spoke with the phone rep she said correspondence will be within 24 hours and I will not need to send the items back for a refund due to Covid. I sent the picture over 24 hours ago along with screenshots of my order as proof that I entered the information correctly and I haven't heard anything from them since. I leave the country in a couple weeks and I need my money back immediately so I can go to my local eye doctor and get my correct prescription before I leave. I'm not sure what's taking them so long to compare numbers and return my money. ________________________________________ I do not have 5 days to wait. You replied to me very quickly. Why can't you just complete my refund?? ________________________________________ My refund was completed shortly after my last reply and I updated my review to 3 stars. I wish my prescription was correct because the frames look very nice.

Edit/Update at bottom... It is going on NINE days since I placed my order on 12/27. Conveniently, there was no delay when it came to taking my money...but it appears my order is delayed and I can't get an explanation! My order status has said "verifying" for a week now. WHAT IS THERE TO VERIFY? YOU HAVE MY MONEY! The site says 2-3 day manufacturing time...that means my glasses should've been ready to ship on 12/30, or 12/31. None of those days were holidays...but if the holidays of the week after my order date were going to cause a delay, I should have been informed and my money should not have been taken. I have attempted to contact them through the site, by email, and by phone. The phone just sits on hold and no answer to my emails...but they sent me a birthday coupon yesterday! What a way to treat a first time customer...Unless of course this is a scam? If I do not receive a refund or a response by first thing tomorrow morning, I'll proceed with my reports to the BBB, the FTC, and every single review opportunity on the internet. Looks like I'm going back to ordering from Zenni in China! Edit/Update: Because I really don't like writing negative reviews and only do so when it feels absolutely necessary, I was going to delete this review upon receipt of the attached response. I do thank you, glassesshop, for the refund and I was certainly not expecting that; however, after sleeping on it, I decided to leave my review and just add a star or two. This is because your explanation of dashboard/site issues does not explain your lack of response via email and my inability to get through to customer service at the provided number on several occasions. The fact that I received an email and a Trustpilot response around one hour after leaving this original negative review shows me that my initial cordial requests for information were simply not a priority. No transaction should ever have to get to the point that the customer's issue is suddenly a priority AFTER they feel pushed to post a negative review.

Although I am pleased with the glasses and accuracy of the prescription, I thought I was buying from a US company. The glasses were delivered (after paying a tarriff!) from China.

I read reviews before I purchased something. Looked pretty trustworthy so I went ahead and bought a pair of glasses. I ordered May 15, & they didn't ship out until last day of May. That didn't really bother me much. They ship from another state so it took a while, but it finally arrived in California (where I live) June 3. Then all of a sudden on June 6, tracking says it's back in the state it shipped out from. I contacted the company and I was told "it's likely that it got lost in the mail, we can either make you another pair free of charge or refund you." Three stars since they gave me my refund. But I am so disappointed that I didn't get my glasses as I was really looking forward to using them. I refused the replacement because I was scared it would get lost in the mail again. Also read some other reviews and realized I wasn't the only one whose glasses got lost in-transit somewhere. & the dates on these reviews are pre-pandemic. I dont know what's going on with shipping and why it's a more-than-once occurrence. Pretty good customer service though, so there's that. EDIT: BUT please think hard before purchasing. I think these actually ship from China and they take forever (some claim three months).