GlassesShopReviews of glassesshop.com

Ordering online was a breeze. I got my glasses within two weeks. I love my glasses. But I cannot read with them. I have contacted by phone five times, left messages, never got a call back. I have sat on hold for 15 minutes each time and then put into voicemail. The auto bot is useless. I didn’t have the order number so I couldn’t get any help from the auto bot. I finally learned that you can request the order number. It was very hard to get to that point. I have requested the order number twice and they say they will email it to you within 24 to 48 hours never got it. Mind you, I have never been able to speak to a real person. If I do not receive a response as a result of this review within 3 to 5 days, I will report the charge as disputed against my credit card.

Never again I ordered a pair of readers. After receiving them, I didn't like the frame color. I attempted to get a refund. I was told that I would only receive 50% of what I paid for the glasses! They also offered me to place another order, pay the difference with the original glasses and a replacement pair, plus a $6 shipping fee. All I wanted was my money back and place an order with another company all together. I didn't want to spend too much money, so I gave in to their policy and ordered another pair of glasses. They allowed me to keep the glasses that I didn't want. I got a raw deal. I won't order from this company again. This place is based out of Texas. I've received questionable service from another company, who was also from TX. Considering the bizarre political happenings in this state, it is no wonder that I got a bad deal.

I didn’t receive my order and I have to wait 15 days for the post office to provide proof of misdelivery. On top of that it took almost 3 weeks for my glasses to arrive so I’ll be out over a month. Very frustrating process

The company had my prescription from my last purchase. Non of that data was retained so I re entered the prescription and made an error. Rather than checking they made the prescription with an error and the said they could only offer instore credits or remake the glasses and charge me. They said, sorry your fault and walked away. Frames were returned but the refund was de minimus and the customer service people were awful. Never again eyeglasses.

Over the past 9 months I have purchased 4 pairs of the same prescription glasses. 3 out of 4 frames have broken. These are the Lydia brown floral style. On each one the hinge just completely snaps off. After numerous emails that finally agreed to send one pair of replacement frames. Within 10 days that pair broke in the exact same manner. They are now refusing to replace that one. They will also not provide contact information for a supervisor. Avoid and go to Zenni. I paid less for 4 pairs from there that are all still in great shape after months of use.

does not honor their money back guarantee, ended up going to Glasses USA to get my glasses

I can’t see out of the glasses that you made me. Something has seriously gone wrong on your end. I would give you zero stars if I could.

Edit: The company reached out and offered me a full refund if I removed my review. I ordered black glasses with a white stripe. The stripe was uneven on one side and looked ridiculous. Per their request I sent them pictures and they told me that not all patterns match the pictures online, it wasn’t the pattern, it was a flaw in production and obviously there is no quality control. They said they would refund me 50% of the order minus $12.00 shipping and I had to pay the shipping to send them back. I told them I would cut my losses and never order from them again. The glasses are going in the trash. There are plenty of other places to order glasses from with better quality and better customer service. Buyer beware!