GlassesShopReviews of glassesshop.com

Even though the glasses look nice but are made very cheaply. I guess you get what you pay for.

Ridiculous waiting time - long shipping time and waiting time - 12 business days before the item was shipped after it passed quality control. I'd estimate without shipping delays, 15 business days delivered from the time of order. Pros ✔ Cheap prices ✔ good quality ✔ local customer service is very good, but all communication otherwise is in China Cons ✘ Poor communication - customer support/warehouse is in China so the time zone so when we are sleeping, they are awake and etc. ✘ ridiculously long shipping time and waiting time - 12 business days before the item was shipped after it passed quality control. Another 7-20 business days before I receive the glasses according to customer service. *update* Turns out, the package was circling Canada because part of the postal code was missing. I have no idea how it even got delivered. I was offered a refund if I did not get the package in 20 business days. I just had to wait and call them back. The package came. I think it was because someone at Canada Post went above and beyond and figured it out.

I ordered a pair of "Rory Rectangle" frames that come with a magnetic clip-on shade attachment. When I got my glasses the clip on attachment was very difficult to see through, blurry and opaque. Obviously there was no quality control on these before they were shipped out. How much trouble would it have been for somebody to just look through the attachments when they stuck them into the box? I dunno who or where is fabricating the glasses for this site, but it's obvious they take no pride in the quality of the work they are doing. You could hardly see a thing through the attachments, the opacity on those things made them unusable. There was also a visible red line running across the yellow attachment. I contacted the company in order to get an exchange for another pair of inserts and they told me they didn't carry that item anymore, and yet, it is still for sale on their site. I asked them if instead they could give me a refund, because I wanted glasses with a sunglasses attachment and they would not because the glasses part was perfectly fine. I asked if they would accept the shipping cost on an exchange because I received bad merchandise and they would not. They offered a refund of some pathetically small amount of like 1.3%. After some haggling I got them to refund the difference between this pair and a pair that came with no attachments, something like, 6 dollars. I go to post a review on the Rory Rectangle frames so that nobody else will get snookered and it never shows up. If you look at the reviews they are all 5/5. I don't think they are writing them all themselves, but I do think that that approve what reviews get posted and are cherry picking only good ones, thereby skewing away from an "honest" feedback system that could actually help customers make informed decisions. The glasses themselves seemed fine for the price, but they were the first pair of glasses I ever owned that shattered the first time they fell. They fell from the edge of the bed, to the floor, a distance of about 1.5 feet, and chipped, with a crack up the middle. Lord knows how many times I dropped my other glasses from Lenscrafters or the Walmart Vision Center and they never broke. I'm not sure if that was a fluke, or due to poor quality in terms of materials or workmanship. I am writing this review because I am going to try the site again, and I hope to have a better experience this time, so that I might write a better review. They have deals that are frankly, hard to ignore, but if the next pair of glasses I get turns out the same, I'm just going to contact my credit card company and dispute the charge because I have 0 faith in the customer service department at Glassesshop.com to actually want to do the right thing. I am willing to give them another shot though, because I feel that anybody deserves at least that much. Show me what you've got Glassesshop.com. Don't let me down again.

I ordered a pair of glasses using the perscription I received from my eye doctor (which hasn't changed in over 10 years). When my glasses arrived one lens was accurate the other was off slightly on the perimeter causing blurriness when I scanned the room or walked. I let them know immediately. They asked that I send them a copy of the perscription and I did. They agreed it was entered correctly but in order to get a refund I had to go to my eye doctor to test the glasses and prove one lens was wrong. If I was going to have to go to my eye doctor for glasses I would have bought them at his glasses shop. I was skeptical about ordering perscription glasses online and unfortunately they met that skepticism with poor service. At the end on the day, I will be ordering a pair of glasses through a local place and I doubt I will ever see the money I spent at this place. Shame on me for not reading more reviews before ordering.