GlassesShopReviews of glassesshop.com

Just received my glasses and I am not thrilled with the frames. I asked if I could exchange the frames and was given an address in Ann Arbor, MI. but no further instructions. I looked up the address and it is a residential house. I expected to receive a return slip to print out or any kind of instructions. I have read reviews and there a lot of negative comments. Prescription lenses are perfect, just not the frames. I tried emailing and live chat but have not received any response. Need some help with this please.

I was not aware they came from China, so the 2 months wait was unexpected. I received distance glasses instead of the ordered intermediate distance... their support now tells me that the read/interm/distance option I their form is irrelevant... regret not buying local. Won't try again with these people.

Ordering the glasses were easy, but as far as status updates...it's not great. I have received nothing but a confirmation for the purchase, no status on shipping or anything. Wonder when I will actually receive my glasses??

I did not like the experience. I believe in having communication with your customers, l am big on customer service and this company did not and has not communicated with me on where my order is at. Huge disappointment

The glasses selection is nice, there's a lot to chose from. However, you'll never see your order. I used their BOGO coupon to purchase two single focal plain glasses. No polarized lenses, no transitional, not even blue blocking. Just regular single focal prescription glasses. I received an email stating that my order was received. Then I received an email that they were processing the order and that it may take 3-4 business days to process the glasses and then 7-20 days for shipping after I receive a shipping confirmation email. 14 days have gone by since the last email. I haven't received any email about my glasses. I checked my order status online and it read "order status: shipping." Great! I'm excited to see my glasses, try them on, and write a great review! Foolish of me to think that. A few more days go by and I still receive nothing in the mail or in my inbox. So I go back to the GlassesShop website and start a chat with support. I ask for clarification on my order. When someone finally responded I was told "they're finished from the lab and will be shipping soon." This was three days ago. So, what's soon? Why have I yet to receive a shipping confirmation email? Why was I sent a "Please write us a review!!" after ONE week of ordering my glasses when you know I never received them? Then another week goes by (today) and I see "a reminder to review GlassesShop." Probably shouldn't press for reviews until it's confirmed the customer has received what they've ordered. I was drawn in by the BOGO coupon, but I should have paid the ten extra dollars to order from Zenni. My boyfriend ordered from Zenni, all the bells and whistles on his glasses and sunglasses and received his order within 10 days. When there was something wrong with his pair he sent them back and received his replacement within a WEEK. The only emails I receive from GlassesShop within a week is pressing for reviews. If you're not planning on wearing your glasses for a few months, buy from GlassesShop. Otherwise, save your time, energy and money a look at the hundreds of other online glasses store.

Shipping is taking a very long time

First of all, you're asking me before I even received my glasses so you lose points there. Secondly, I looked into the policy on the chance that I may have purchased the wrong size and your policy is far from customer-friendly: Pay to return, Pay to ship the second pair pay pay pay. I tried you guys and before I even have my glasses I regret it, as the site I normally purchase from gives a 14-day FREE trial and return policy. You know, just in case they don't fit or look right, because we are buying glasses online. Putting an image of glasses on my picture is not 100% accurate as to how they may look when they are actually on my face

It takes them forever to get your glasses to you. From what they tell me, 10 days to make them and 20 days to ship them. That's just insane.