GlassesShopReviews of glassesshop.com

My glasses were supposed to be in a week ago, and the status has said "shipped" for over a week. Now, I cannot get in touch with them. I've emailed without any reply. I've called and no one answers. Tonight, I tried the live chat and the bot never connected me to anyone. I just saw that the response time is under 2 HOURS!!!!! WILL I EVEN GET MY TWO PAIR OF GLASSES THAT I ORDERED???? It's been over two weeks. When I order from EyeBuyDirect, they are here in two days.

The shipping timeline is outrageously long. Be prepared to wait a month. I suspect they are shipping from China. The customer service also leaves much to be desired. They are abrupt, rude and lack courtesy. They are definitely not focused on keeping their customers happy by the way they interact with them. I will update review when I receive the glasses.

After having frames for less than a year, frame broke and lens popped out. I had not wore these eyeglasses often and expected them to hold up better than this. I had to pay for replacement frames when I thought that glasses shop should have replaced them at no charge. I will not order from them again if this is their policy. Also, as a courtesy, I should have been offered free shipping.

The glasses didn’t fit my face they were way too tight !

I am writing to express my deep dissatisfaction with the service I have received. I had always been happy with my shopping experience with GlassesShop, but lately, I have been disappointed. Firstly, I encountered quality issues and, despite numerous interactions, failed to obtain a satisfactory resolution. One pair of glasses I ordered had its lenses coatings wear off on the sides in less than 10 months. The vendor insisted that I had subjected the glasses to harsh chemicals, even though I showed them other glasses from the site that had no such issues despite being cleaned the same way. Common sense would indicate that harsh chemicals would cause spots all over the lens, but the coatings wore off only on the sides, suggesting a manufacturing defect that the vendor needs to rectify. Additionally, I received a defective frame. While the vendor offered to replace it, this solution is inadequate. I must change the lenses manually or pay an optician to do so—a problem that could have been avoided with a thorough quality check. I am voicing these concerns because these glasses have cost me hundreds of dollars, and I expected better quality and service. The vendor's insistence on the value of the 100 points (equivalent to $1) in my account as a significant discount on future orders costing around $200 is frankly insulting. I have explained my issues to the vendor multiple times, but they remain unaddressed. The updates provided appear to be mere public relations exercises, lacking genuine customer care. Instead of resolving my issues, the vendor continues to place the blame on me, unlike other companies that take responsibility and action. It is disappointing to see a lack of accountability and effective customer service, particularly when maintaining satisfied customers should be a priority. Thank you for your attention to this matter. Additional Update: I had told about poor lens quality multiple times to the vendor, and they always come back with blaming me for using harsh chemicals, and the vendor won't budge. I would have kept quiet if the glasses were free, but they cost $100+, which adds to the frustration that the vendor ignores right off the bat. Contacted vendor again on Dec 11th and right off the bat my concerns were summarily dismissed.

Ordered reading glasses and I got distance will never order from them again check my prescription, etc.

I took 2-weeks to “verify” my prescription, 2-weeks to get my glasses. I receive them, and I can’t even see out of them. I’ve been trying to live chat for over a week, nobody actually responds and it says at the top of the screen “usually replies in few hours”. Nobody has replied. I call today, on hold for 20-minutes and no one answers; it goes to voicemail?!. I call again, nobody answers. I call a third time, and the lady barely speaks English, which is fine except, you literally can’t understand her. I explain I’d like a refund for glasses that I can’t and haven’t worn because I can’t see out of them, and she immediately tells me that she can only make me a new pair. I said I wanted a refund because I cannot go without glasses. Now I would’ve gotten the refund and purchase 2 more pairs, but then she quickly said, “I can only give you half of your money.”, not today, Satan. You took my money immediately, I had to wait 2-weeks to hear a reply on whether or not they were gonna make them, and I have glasses that I can’t see out of — why the hell would I accept half of my money or a new pair from you but you keep my money?! No. I have glasses in my possession that I literally cannot wear, and money out of my account that I’m not getting back?! I don’t think so. She was also requiring that I send her an email of “results” from the eye place that I took the glasses to to make sure I wasn’t trippin’ on the lenses, which I wasn’t — didn’t take a genius or rocket scientist to figure out the lenses weren’t for me; I can’t see out of them, that’s how I know. She wanted proof of a “verbal” conversation?! That’s not a thing and you need to stop scamming people — especially with your cheaply made frames. Then she tells me manger said this, manager said that “ok, I made a “special” refund for you so you can get a full refund back”. Is this a joke?! That literally told me, that your policy is some schtick you guys have that: irregardless of how the product was impaired by them, they’ll only return half of your money. That in itself, is a scam. I’ve also not received the email like she said, I’ve received no confirmation of anything she mentioned. If I don’t get glasses?!, I don’t leave my bed — BECAUSE I CAN’T SEE. I’m not sure where the misunderstanding is. To have to wait a month for glasses and not be able to do anything, is pathetic. If I had a backup pair, I wouldn’t needed to order from you. This is wild. You can do what you want with this information, I don’t think I need to tell you how to improve, especially your customer service, where she hung up on me and was extremely unprofessional…

I specifically choose GlassesShop for the frames and magnetic sunglasses. They FAIL to notify customer that you CAN NOT purchase replacement magnetic sunglass. They FAIL to advice that the magnetic sunglass will Blow off in winds. Now i have to purchase a complete set of blank frames just for the sunglass