GlamourtressReviews of glamourtress.com

Looks like I should have read the reviews from people who shopped online here. It's all true! They ABSOLUTELY DO NOT ever answer their phones, it automatically goes to voicemail and an e-mail will be better. That right there should have been a red flag. How can any REAL business have such a half-assed customer service department. I sent an e-mail not even 30 minutes after I purchased because I regretted my decision and wanted to cancel my order. There is no way my order was even processed at that time. I got an e-mail back the SAME day stating that my order had been forwarded to be cancelled and that a full refund was processing. That was on a wednesday. That Monday I e-mail to check on the status of my refund. Same schpeel* "5-7 business days depending on how long your bank takes to process" MEANING that I should have be refunded by TODAY. I called my bank when I didnt see the refund in my account and they didn't even get a refund to process from Glamourtress. Glamourtress NEVER sent my refund back and probably never even cancelled my order. THAT IS COMPLETELY UNACCEPTABLE Glamourtress. ESPECIALLY because You CONFIRMED my order would be CANCELLED and my money would be REFUNDED. I am completely dissatisfied and urge y'all not to even waste your time on shopping on this site. Lightinthebox, elevatestyles, hairsofly, wowafrican, rosegal, rosewholesale are all more customer friendly. HELL, shop at Wish or Amazon before you waste your time on here. I am completely unsatisfied with the customer service. Which is a bummer because they have good deals and a good selection of products. But the quality of the customer service was a dealbreaker. If you don't value me, my time or money....then why am I giving it to you?

The worest online shopping experience in my life. I made a very large order for my grandma, mother and myself. We had almost a $500 order to have the worest customer service. I had to call over 47 times for someone to answer the phone. Then had a manager accused me of fraud and continue to yell at me over the phone. He won't let me talk! After his unprofessional remarks I asked to speak to his manager we're he decided to hang up on me. I worked customer service for 5 years and never encountered should a rude company. I would not EVER RECOMMEND THIS WEBSITE OR COMPANY!!

YOU ARE BETTER OFF BUYING WIGS OFF OF WISH.COM ! I ordered Sensationnel Empress Game changer , it looked like the wig until I took it out of the package , it came up to my cheek and there was kind of a bald spot towards the back. Also I ordered Zury Sis beyond synthetic kitty and they sent me nothing like it , I received a wavy blonde bob no namone just in a clear package . I was asking for a refund and they act like they could not help . DO NOT SHOP HERE , SAVE YOUR MONEY .

DO NOT DO IT....COLORS ONLINE DO NOT MATCH WHAT YOU GET!!!

DO NOT UNDER ANY CIRCUMSTANCES ORDER ANYTHING FROM THESE PEOPLE! NO ONE EVER ANSWERS THE PHONE, CUSTOMER SERVICE STINKS, EMAIL SUCKS, I ORDER ONE THING THEY SEND ME ANOTHER TOTALLY DIFFERENT COLOR AND WON'T COOPERATE TO EXCHANGE IT! I DON'T KNOW WHAT TO DO, AT MY WITS END!!!

I've order about 2 or 3 times before and never had a problem. I live in the same state as the company and about 40 mins away and they always ship to me before same day.(pretty much all their hair is same day shipping) I ordered on a Friday and got an email stating my hair had shipped. The tracking information stated that a label was created but, it really hadn't shipped ( even though it qualified for same day shipping and I received and email it stating it did). I emailed them multiple times with no answer till Monday with a generic email saying sorry for the delay and I'll receive it Monday or Tuesday. I called multiple times after that with no answer (the site says there open from 10 to 6). Finally I got someone on the phone around 11ish with no help and didn't even ask for my name or order number. She liked and said USPS hasn't updated and they shipped it. Which was a lie because I called 2 post offices and they both said the same thing.they didn't ship the hair they just created a label. I wish the could have been truthful and just said we ran out of stock and sorry we aren't able to ship it to you till Monday afternoon. But instead they lied. What was the point of paying for shipping if you ship when you want to?! They didn't ship my hair till Monday night?! Really??! Now I live in the same state,there's no excuse for waiting 3 days or so for hair. Won't be ordering from this site again. I hate sites that like. Be careful when you order!

Beyond disgusting customer service. I ordered three wigs. Never received my package emailed them the day of advising I never got mt package. They emailed back saying they would open an investigation with USPS that day. Come to find out 2 weeks later the investigation still was never opened. And then they stopped responding to my emails so I called. When I called a black girl answered the phone saying that they will start the investigation today. I THINK NOT. Then she places me on hold for 20 mins comes back on the phone with an attitude talking about she’s the one that submits that’s USPS. Claims and how my claim got put on a waiting list because other people’s packages was lost before mines . WHAT ? I never heard anything like that in my life. So I hung up the phone and sent an email to them telling them I will be filing a dispute with my bank. And their unprofessional response was “ok good thank you for telling us”. I will never purchase anything from this company again yeah their prices are cheap for wigs but they customer service SUCKS!

LADIES PLEASE SHOP OTHERS SITES ..THIS IS A RIP OFF COMPANY .DONT EXPECT A REFUND FOR A RETUNED THAT WAS NEVER OPEN FROM THE BOX..HORRIBLE CUSTOMER SERVICE..PLEASE SHOP ELESWHERE...RIPPPP-OFFFF COMPANY.