glamourental.comReviews of glamourental.com

Response from glamourental.comJan 3, 2026

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we regret that this situation did not meet your expectations. Regarding the size issue, our team initially suggested alteration as a possible solution based on standard practice, with reimbursement discussed under specific conditions. However, once the outfit was significantly altered, it unfortunately no longer met the eligibility criteria for reimbursement or resale, which was communicated thereafter. We understand this may have caused frustration, and we regret any confusion caused during the communication. Concerning the security deposit, refunds are processed strictly as per our rental policy after quality checks upon return. If there has been any delay or discrepancy, we encourage you to reach out to us directly so we can review this matter thoroughly and resolve it fairly. We would also like to clarify that this platform is relatively new for us. However, we have hundreds of satisfied clients and positive reviews across other established platforms and social channels, reflecting our long-standing commitment to quality outfits and reliable service. We value every customer’s feedback and are continuously improving our processes and communication to ensure a smoother experience going forward. Please feel free to contact our support team directly so we can assist you further and work toward a resolution. — Team Glamourenal

Response from glamourental.comJan 3, 2026

We’re genuinely sorry to hear about your experience and regret that this interaction caused you distress. That is never the experience we want for any customer. To clarify, our cancellation and refund policies are clearly outlined at the time of booking, including the 24-hour cancellation window. In this case, there appears to have been a miscommunication during an internal review, which led to mixed messaging regarding eligibility for a refund. We acknowledge that this inconsistency should have been handled more clearly and promptly, and we apologize for the confusion it caused. Regarding communication, our intention was never to be aggressive or invasive. We recognize that the tone and frequency of messages did not align with our service standards, and we take this feedback seriously. We are actively reviewing our internal communication processes to ensure all customer interactions remain professional, respectful, and channel-appropriate. We also want to note that this review platform is relatively new for us. However, Glamourental has served a large number of clients successfully, with many positive reviews and repeat customers across other established platforms. While no business is immune to isolated issues, we remain committed to transparency, accountability, and continuous improvement. We respectfully disagree with the characterization of our actions as illegal or harassing, but we do understand how the experience felt from your perspective, and for that we are truly sorry. We remain open to resolving this matter fairly and professionally and encourage direct email communication so we can review all documentation and bring this to a proper closure. — Team Glamourental

Response from glamourental.comJan 3, 2026

We strongly disagree with the claims made in this review and take allegations such as “scam” or “fraud” very seriously. Glamourental operates as a legitimate rental business with clearly defined policies that are visible on our website at the time of purchase. Orders are categorized as rental or custom based on the product selected and order configuration, not solely on whether measurements are later submitted. This distinction was communicated during the order process and reviewed during the dispute. At no point do we threaten customers or condition refunds on withdrawing disputes. Security deposits are processed strictly in accordance with our policy after return verification and quality checks. When a payment processor or third party (such as PayPal) is involved, we are required to follow their dispute resolution process and timelines, which can delay outcomes beyond our direct control. Regarding policy changes, we categorically deny altering policies retroactively to mislead customers. Any updates made to our website are prospective, operational, and documented, and do not override the policy that applied at the time of purchase. Claims suggesting otherwise are inaccurate. We also wish to clarify that this review platform is relatively new for us. However, Glamourental has served thousands of customers, with many positive reviews and repeat clients across other established platforms. While disputes can occur in any business, they are handled through documented processes—not deception. As this matter is currently under review with third-party processors, we are unable to discuss specific transaction details publicly. We remain confident that the documentation provided will demonstrate compliance with our stated policies. We encourage prospective customers to review our full policy terms and reach out to our support team with any questions prior to booking. — Team Glamourental

Response from glamourental.comJan 3, 2026

We’re truly sorry that your experience fell short of expectations. We understand how stressful it can be when an outfit does not arrive as planned—especially close to an important event—and we regret the inconvenience this caused. Occasionally, international shipping delays beyond our control (such as customs holds) require us to offer alternate selections to ensure customers still receive an outfit in time. While we strive to provide suitable options, we recognize that the limited timeframe made this process less than ideal in your case. Regarding the fit issue, our standard policy requires customers to notify us within 24 hours of delivery if an item does not fit so we can guide next steps, including return eligibility. We regret that this was not clearly communicated during the initial email exchange and acknowledge that this should have been handled more proactively by our support team. We also apologize for the delay in issuing the return label and for any communication that felt unprofessional. This feedback is being reviewed internally, and we are reinforcing clearer response standards to ensure timely, respectful, and accurate guidance moving forward. This review platform is relatively new for us; however, Glamourental has successfully served many clients with positive feedback across other established platforms. While we regret this experience, we remain committed to improving our service and ensuring smoother communication for future orders. Thank you for sharing your feedback—it helps us improve. — Team Glamourental