Mellisa B.
Shipping
My complaint is the shipping experience. I have ordered from Glamnetics twice before, and estimated that each time I ordered I received my items between 5-7 days. After a week of not receiving any email tracking information I went online to speak to someone to request status and a refund (this was on 8/6). After a grueling 30 minutes and a lot of back for messages, she stated my items were given to a courier. She stated it was given to DHL but no tracking info was provided. I requested a refund because she couldn't provide me accurate and thorough information. Then today I find out that it wasn't actually mailed till that day Aug 6th. The person I spoke with today provided me the tracking information and a discount towards my current order which I really appreciated but it still does not excuse the poor customer service and dishonesty I experienced on 8/6 just so they didn't have to refund me and admit someone messed up on their end.
Response from GlamneticAug 11, 2021
Hi Mellisa! I am so sorry to hear about your experience with Glamnetic. Our team is continuously working hard at gaining as much improvement as we possibly can! We are glad we were able to make it right for you, and we appreciate the feedback and will be sure to pass it along to the rest of the team. 💕



