GlamliteReviews of glamlite.com

This is the first time my order got held up the first time I ordered they shipped it out pretty fast but since I ordered the Ghostface bag now it's taking longer to get my order plus I had ordered additional items as well but it shouldn't take this long

Ordered the chucky glam kit. It’s been 12 days, no tracking number, no email back from the one I sent. I cancelled my payment thru my bank as fraud…. This glam lite is a joke

I actually tried to order a palette for my best friend karma but I ended up getting scammed they took over $100 from me I tried three or four times but it didn’t go through at all

I would give zero stars if I could and am thinking of taking legal action against them. They are putting out false advertising with their Barbie palette and only ONE of the shades are approved for eye area use when they have marketing that shows women with their eyes all done up in different colors. They have not responded at all to my emails. Severely disappointing.

This company is a fraud. DON'T order anything from them.I have been waiting 6 weeks for an order.The tracking number for my order was a fake.Now that won't respond to my emails.

I would give zero stars if I could! They incorrectly labeled my order and sent it to the wrong address and in a different country. When i contacted them they blamed me and basically told me to find it! I even sent proof i had filled in my info all correctly when I ordered and that they had made the error. They stopped replying so i was forced to file a fraud complaint with my credit card company. Absolutely horrible "customer service"! More like Zero customer service!

I had order a pallet of Glamlite ! The pallet never arrived ! Glamlites Customer Service is extremely terrible as I have been a customer for years and have never had an issue until now ! Great products but terrible team I will no longer be a customer after this experience ! They are refusing to give me money back or issue another pallet out

I’ve had such a bizarre experience with this brand and I’m upset by how they treated my friend. Long story short my sister and I ordered the Chucky palette because we were super excited about this launch and it came in a reasonable amount of time but two of the shades burned our eyes so bad that they left red dry patches in our crease! We were thinking this might be a quality control issue and wanted to make the brand aware since it’s important and to fix issues like this quickly. We’re not on social media, so we asked a friend who is to reach out to the brand on our behalf because they didn’t respond to my sister’s email. Our friend called us about an hour later to tell us that the comment she left on the glamlite page was deleted twice. It wasn’t until she commented on the owner Gisele‘s Instagram when she wrote a comment explaining the issue and that there was also a Reddit post from somebody else mentioning they were having the same problem, and the owner deleted their comments too, then she deleted my friend’s comment but immediately got in touch with her within the minute she posted. She messaged her and denied that there was a quality control Issue, sent some kind of inspection document that none of us understood and said that the Reddit post was lies. My friend explained that she had two friends with the same problem and it didn’t make her feel good about the brand with the way they were deleting comments. And she showed Giselle the owner her palettes she wears every day and that she loved the formula. Anyways, eventually, Giselle said we could send our defective palette back and they would investigate the issue and send a refund. However, we chose not to do so because we figured it would just be a huge hassle, and we just decided to break the shades that were giving us the rash, so we wouldn’t end up using them by accident. Anyways, that was a few months ago. This past weekend my friend told me that she had mentioned our story on Reddit because apparently the people who did have to send back their Chucky palettes were saying that they still have not gotten a refund, an explanation, a replacement or anything like that so my sister and I were relieved that we didn’t send ours back. Anyways, my friend has not had a bad experience with Glamlite. She has a few palettes from them and loves them and uses them all the time and posts them on her Makeup page. But my friend called me this weekend because apparently she can no longer tag the brand in her posts, because not only has she been blocked from the brand page but from Gisele’s page as well! All for sharing our story with people on Reddit, which by the way, if Glamlite is going to go lurk around there to see what people are saying, why are they not trying to take this information and use it to make their brand better? Honestly it makes no sense. So unbelievably rude to block a paying customer that loves and supports your brand all for mentioning our story/ her interaction with the owner online. She never had a bad experience until this. In fact, she was happy every single time but now it makes me my sister and my friend all feel icky about ever using the brand again. Now seeing reviews here it looks like multiple people have been in this situation for asking about missing orders, bad customer service etc. Stop taking online comments about the brand as a personal attack, like it should be used as a means to make your brand better when you hear constructive criticism and bad experiences. People are going to talk if they have a bad experience because that’s how we, the consumers, are able to make the best purchasing decisions for ourselves. It’s nothing personal so going around spending your day blocking people and searching for people to block online instead of putting in that energy to make your brand better for customers is pretty pathetic if you ask me. I will not be buying from Glamlite again. Neither will my sister. We feel HORRIBLE for even getting our friend involved because now she too has had a negative experience happen because we asked her to do us a favor and bring the issue to the owner’s attention. Now she feels sad when she sees her palettes because of the owner getting offended and blocking her. Nothing she said wasn’t true, she sent me everything she said between the owner and online on the forum and was polite and to the point. Like don’t you have better things to do as a brand owner than to go around blocking people for sharing their stories? Like I said, maybe try using this as a positive thing so you know which areas in your brand you should work on… For example, customer service. I know we’re not the only people I’ve had bad experiences, but don’t punish the people who are simply sharing the truth for your own brand’s faults. Leaves such a bad taste in our mouthes.