Giti OnlineReviews of gitionline.com

BEWARE: I strongly advise against using this company. I returned an item and never received a refund. They are a scam, taking customers' money after returns and ignoring my emails. Avoid shopping here!

The customer service was terrible. I returned the items but did not receive a refund. I won't recommend this website!

I will never purchase from this company again. Today is 5/30/2024 and I returned a dress several weeks ago and I'm still waiting on their "return department' to process my return. They don't even have a real customer service department. A person must use their live chat in order to get a response. I’ve ordered from them in the past but it never took this long. I am very disappointed. Just now, I informed the live chat that I would never shop with them again. This is horrible!!

They have cute clothes but the return policy is awful. They have no real customer service dept. Then when I was able to speak to someone I was told 3 days that didn’t happen. In fact, these people don’t even know where my return is and they received it 7 days ago. i doubt I’ll buy from here again.

I’ve tried multiple times to unsubscribe to their emails but they keep sending them a few times a week! I emailed customer service about it too and no response. Horrible!

My dress was everything I expected and it arrived in real fast thanks Giti beautiful dress

Poor quality clothing. They don't post your reviews on their website. I wouldn't recommend this website at all.

First off their online customer service chat is crap. I never decided to return items until my recent purchase 2023. Customer service said someone will contact me in 3 days, week passed.... I had to reach out to them and they said the same d**n thing. I will never purchase from this company ever again! Their clothes are poor quality and expensive. I know they better refund me my money or all hell is gonna break loose. At least with fashion nova they send your gift card in a week and their customer service is good.