GiroSportDesignReviews of giro.com

Ordered 2 Helmets. Returned Both. Since 4 Weeks no refund. Customer Service does not care. Luckily I Paid with Paypal, therefore I will escalate it via Paypal. Will Never order at giro again!!

I purchased Giro Revolt goggles on giro.com website. The specific website page can be found by searching for the product number: 35525-A69-OS. The web page explicitly says that the goggle includes two lenses. When the shipment arrived it only included one lens. I wrote to Giro UK support about 5 days ago and didn't receive a response. I paid considerably more for these goggles than on other sites, specifically because it would include two lenses. Unsatisfactory experience

Don’t work. I got 2 of them. Both blunt and one didn’t even rotate. Waist of money.

Scam! The uk website has changed and impossible to contact anyone for a return. None of the emails work. Avoid at all cost!

Scam site. The uk website changed after purchase and the returns link doesn’t work. No facility to refund unsuitable goods. No one on customer service to answer phones or emails . Avoid at all costs. I will be reporting them to trading standards.

Scam site. No CX. Goods were not received and no refund offered and no response to emails. Avoid.

Having used giro shoes for a fair number of years I have no complaints about the quality of products ( other than the prices are now extortionate) My review is based on company customer service, they had a sale on bankholiday weekend and sent emails out etc I purchased items at a very very good price and paid via PayPal. They cancelled the order 4 days later stating a pricing error ( their issue not mine) the customer service had been shocking regarding this and nothing short of de humanised . Personally I won't be using giro again unless there is a dramatic change in their customer service So my overall opinion is this is a crowded market and customer service should be the mainstay of everything , So buy giro by all means but just be very aware that giro.co.uk have all sorts of hidden terms and will cancel your order should they feel like it

….and don’t really care. Think carefully about buying a Giro cycling helmet as once the padded inserts have gone you may not be able to get replacements. Worse still when contacting their customer service team to try to get support for this, only a stock answer comes back along the lines of ‘we don’t have them and sorry we can’t help further’. So upwards of £200 for a helmet that is then rendered pretty much unusable and no sense that they are bothered by that.