Girlfriend CollectiveReviews of girlfriend.com

The ‘customer service’ seems unable to assist or do anything. Received confirmation from a person my order was cancelled, then another email saying there was a system glitch that didn’t cancel it. Never received any shipping notifications and then told the package was sent to the wrong centre. Too many things for a first time order, definitely my last order.

Typically over priced just because of its environmental credentials. There are sportswear brands that maintain environmental/ethical principles such as Apexgray that are almost half the price.

I ordered two items on 1/25/21. Received an email saying the items shipped on 1/26/21. Received another email on 2/5/21 saying that one of the items that shipped on 1/26/21 is out of stock. Wait, what? How can an item be out of stock ten days after it shipped? I asked for the second item to be canceled and refunded since I bought the two items as a set. They said they couldn't refund me for the second item because it had already "shipped". Clearly, it hadn't. I waited two weeks after they told that lie and Fedex STILL has not received the items and starting moving them in my direction. TLDR: Ordered on 1/25/21. It's 2/18/21 and they still haven't shipped my order and they refuse to refund me. I initiated a chargeback with my bank :-)

Since Fall 2020, I have bought ~4 pairs of leggings and ~9 bras from Girlfriend Collective and planned to buy more. I bought a bunch of stuff during Thanksgiving weekend and was then surprised and delighted to receive a $50 promo code as a "thank you" during the past month or so. I went to use it right away and had ~$200 worth of merchandise in my cart. The code wouldn't work. I waited a day or so thinking maybe there was just a small problem with the code that would resolve. I tried again and it didn't work so I contacted customer service who told me that I was not eligible to use the promo code and sorry bout it. I was like, "What?" They said that the code was only supposed to be sent to people who purchased things on Cyber Monday and not earlier in the weekend. I was like "Ok but I did buy things that weekend, the language in your email made it sound like this was a gift, and you should honor it." They disingenuously acted like my problem was them sending me an email by accident "We assure you it will never happen again" instead of the fact that they are not honoring a coupon they sent to me. I've been going back and forth with them for a month or so because they don't respond and when they do, they apologize for sending me an email. It's just a dishonorable way to run a business. Also, all those leggings and bras I've purchased are prob ~$700 of merchandise and I was reaching out to customer support to SPEND another $150 (using the $50 promo code on $200 of merchandise). I mean, besides the fact that this is not a way to run a business with integrity, it also doesn't make mathematical sense. Just now they said they are "not able to extend the $50 coupon" to me bc I'm not eligible but they're "happy" to send me a $20 coupon to use. I told them to keep it bc it's the integrity of the thing, not the money. They lost a customer in me and I KNOW they don't care.

If I could give this 0 stars I would. The shipping has been a mess, I’ve never received my package and now customer service will not respond to my emails requesting a refund. Please do not order from this seller if you want to get you product or failing that get your money back. Absolutely unacceptable behavior.

They can't handle delivery or getting back to customers with helpful information. Placed two orders on November 24th and I reached out to them about why my orders haven't been fulfilled and got a response stating the long shipping times, but that information was already listed on their website. I reached out for a third time after my two orders still haven't been shipped out (waiting a month now) and received the same response about shipping times. One month and 2 weeks in, I received an email from customer service stating "We've been working with our fulfillment team and unfortunately, there seems to have been a processing issue with your order. Unfortunately, the record wasn't properly pushed to our fulfillment team's system and the order wasn't shipped." WOW, just WOW. I have never experienced this kind of issue with any other company. So, the customer service rep placed orders on what was currently in stock of the items I bought in November and guess what? One of the order still haven't been fulfilled and I assume it's the same issue as before, another processing issue on their end. They love to charge you without sending you anything!

I ordered a jogger and hoodie on 12/9 as a Christmas gift. On 12/10, my credit card was charged and I got an email with a USPS tracking number saying my order was on the way. I had been warned, by the person that recommended this company, that shipping might take a while, but when I received such a quick shipping confirmation with a tracking number, I was quietly optimistic. It is now 1/4, and the item hasn't moved since 12/10! I've sent several emails - always receiving what appears to be a robo-email response, very cheery, just asking me to be patient. As of last week, when the item had still not moved, I sent yet another email. This time the response was that the item was lost and they attached an Affidavit that I was asked to sign. They promised to send another set - but also said if this one was lost, they would not be able to send it again. Don't know what that means since they charged my account and I have yet to receive anything! This company's products came highly recommended but this service is abysmal - and the fact that the emails are so robotic, it's clearly a template that they're cutting and pasting - oh, and after last week's correspondence, I was asked to provide a survey response to let them know whether I was happy with their customer service! Very disappointing experience!

Placed order Nov 27-2020. As of 12/24 it still has not arrived. I have reached out to the company via email several times. THERE IS NO PHONE NUMBER. You get a robotic replay that gives you a tracking number. My package has been at JFK since 12/14 at 4:52. When I reached out to the company again, I got the exact same response....tracking number. Even though I love my leggings and have 4 pairs , I will not order from a company that does not have a user friendly way to respond. I am a person and expect to be treated as such. DO NOT OFFer a product you can not deliver. Now i have no Christmas present and have no idea if I WILL ever receive my order