Girlfriend CollectiveReviews of girlfriend.com

Package took two weeks to get here and was open completely when it was dropped on my porch. Customer service blew me off and told me that I could have $10 off my next purchase which isn’t going to happen…

I placed an order on 5/5/22, got a message that there was a 'delay at customs' and never got anymore tracking updates other than a label was created. I looked at tracking again on 6/1/22 and there was zero movement, says it's still waiting to be received by usps. I contacted GC customer service on 5/31 asking for an update and that I wanted a refund. The response was that the item was delayed at customs and would be shipping within the week, no reference to my request for a refund. Of course the items never shipped within the week because the package is most likely lost. But you think GC cares? Nope. I reached out again, this time requesting a refund asap. They have not responded. I'm literally being ignored. They took my $160 could care less whether or not I actually receive the items I paid for. After leaving a bad review I noticed there only good reviews on the website. I'm pretty sure they are hiding a horrid customer service track record. I will NEVER purchase anything from them again and am actively pursuing a dispute with my card issuer. This is unbelievable customer service.

HORRIBLE customer service. they reply with automated messages that have no relevance to what you are actually asking/saying. STAY AWAY

Very poor service. They are listing products they do not have and when questioned they keep delaying the response They refund part cash when I pressed them for a refund. Take months to turn around for any answer.

the sweatshirt i ordered said it was made out of cotton, this material isn’t what i ordered. it is 100% polyester. the picture is completely different from what i got sent.

Ordered a puffer on 11/23 from here for their Black Friday sale online. It is now 12/13 and ups doesn’t know where the package is they’re saying they handed the package to usps. Usps is saying they never received a package and ups still has it. GIRLFRIEND COLLECTIVE…. 👻👻👻. They don’t answer emails and they have no phone to contact. I suspect they sold out the puffer and didn’t bother refunding customers who’s orders they couldn’t fulfill. They just never got around to it and took the money and ran? Going through reviews on here it seems to be their common practice. Horrible business practices and no customer service

I ordered a puffer jacket a few days ago and they canceled my order without reason/explanation. Did not respond to my email inquiry. I didn't consent to the cancelation. When I reordered the original price I got was not honored.

The two items i ordered did not fit me like they fit the models, even tho i did order per their sizing. I'm disappointed, however, I very much liked the feel of the fabric. I want to return the items, however, my account information for me to update is hidden somehow. I have tried off and on for 5 days to get someone from the company to contact me either by phone or email to give me the secret code so I can undate my information. Try and find anything other than girlfriend.com. Useless. And now, I get an email that in essence states *we are overwhelmed*. It was a robot response to my HELP ME PLEASE FIND OUT THE SECRET TO UPDATING MY ACCOUNT. Watch, I won't get my refund. Which to me, $100.00 is a lot of money. Sad. This could have been a wonderful relationship. Now I wait for customer service not to be overwhelmed and somehow get back to me.