Giliarto JewelryReviews of giliarto.com

Response from Giliarto JewelryJan 29, 2026

Thank you for your comment. We would like to clarify that the claims made in this review do not relate to Giliarto. We have not sold on Etsy since 2018, and we do not have any record of a customer matching this description or purchase in our database. Additionally, Giliarto has never produced or sold jewelry made of glass, tungsten-abalone rings, or similar materials described in this review. Unfortunately, there are many third-party sellers on online marketplaces offering items that may appear similar to ours, including listings that imitate or infringe on our designs. We are not affiliated with those sellers, and we cannot be responsible for products purchased from unrelated companies or foreign marketplaces. All Giliarto jewelry is made using clearly disclosed, verified materials, and we stand behind the quality and craftsmanship of items purchased directly from us through our official sales channels. If the reviewer believes this post was intended for Giliarto in error, we kindly ask that they verify the seller and platform where the purchase was made. Should they have an order placed directly with Giliarto, we invite them to contact us with verifiable order details so we can review the matter properly.

Response from Giliarto JewelryJan 29, 2026

We strongly disagree with the statements made in this review and would like to clarify the facts for transparency. This was a custom, made-to-order ring, not a stock item. As clearly communicated prior to purchase, custom orders require production time and cannot be redesigned or remade overnight. Throughout the process, the customer changed design requirements multiple times (four revisions) after production had already begun. Despite this, we accommodated revisions and requested the ring be returned so adjustments could be made correctly. All materials used in our jewelry are authentic and accurately represented. Any claim of “fake gemstones” or “substandard platinum” is incorrect and unsupported. We can provide full email correspondence, invoices, material specifications, and revision records demonstrating transparency, craftsmanship standards, and good-faith efforts to resolve concerns. Communication was maintained throughout the process, and each revision and limitation of custom work was explained in writing. Unfortunately, custom jewelry cannot be converted into an entirely new design without restarting production, which was also clearly communicated. We stand behind our work and our materials. If the reviewer believes this review was posted in error or wishes to resolve this matter, we invite them to contact us directly with their order details so it can be reviewed formally.

Response from Giliarto JewelryJan 29, 2026

Thank you for your feedback. After carefully reviewing our records, we are unable to locate an order or correspondence matching this claim under the information provided. It is possible this review was posted in error or may relate to a different company, as we have not found any customer record involving the situation described. We take all customer concerns seriously and respond to every confirmed inquiry, and we do not intentionally withhold communication from our clients. If you believe this review is intended for Giliarto, we kindly ask you to contact us directly with your order number or purchase details so we can investigate and assist appropriately. We value transparency and are always willing to resolve legitimate concerns.