Gigi PipReviews of gigipip.com

Absolutely disgraceful customer service - just non existant - ordered a hat never received a shipping email so i messaged them to be told the costs to UK were extortionate so asked fir refund - as of today still no refund 6 emails - 10 on line forms - instagram messages and even a message directly to the CEO Ginger Parrish DO NOT BUY FROM THIS TERRIBLE COMPANY the stress will kill you UPDATE ...after reaching out on instagram to the CEO Ginger Parish i received my refund so thank you so much for that

The products I received were beautiful, but there was a missing item, and customer service is absolutely terrible and the process for getting the missing item replaced is too much of a production to even bother. Maybe the in-store purchase experience is better but I highly recommend you DO NOT purchase online. Xx

SCAM — BUYER BEWARE!!! I ordered a $165 hat on August 10th and almost 3 weeks later USPS still has NEVER received the package. A label was created, but it has remained in pre-shipment. Customer service has repeatedly given me conflicting information — first saying it was being shipped, then admitting it hadn’t been handed over to USPS, then claiming it shipped again. I’ve repeatedly asked them to CANCEL the order and refund me, and instead I keep getting the runaround about “checking with the warehouse.” Their phone support is basically nonexistent as well. I’ve now had to dispute the purchase with my card company just to try to get my money back. Absolutely ridiculous. BEWARE before ordering from this company their instagram is all bots and fake purchased followers!!!!

I bought a hat and it was so badly packed it came with a crushed crown. I wanted to exchange but they make it impossible. Never again!!

I ordered 2 hats and some accessories to the UK about 3 weeks ago. Tracking seems to have stopped on the 15th April in California and like many others I have found the Customer Service to be non-existent. No response to emails, DM's on IG, comments on FB or a vad review. I will say they responded to me prior to ordering when I asked about a hat being restocked so someone is choosing not to respond to 'difficult' requests. Looking back at reviews even on their own site this theme is all to common and Gigi Pip cant be bothered to change either their courier or their Customer Service practices so the only thing I can surmise is that they don't give a s***. I have asked for an update from the delivery partner but after that it will be a credit card chargeback. Shame as I really liked the look of the hats.

I purchased a Gigi Pip hat from View Your Deal on Sept 30, 2025. I received the hat on Oct 10, 2025. It was too large and I requested to return via email and text on 10/13. I was initially told I could only exchange hat and no refund. My receipt says I had 30 days to return. They then said I could return the item and had to pay return shipping. I paid $4.99 for shipping on the purchase, but they said I owe a $11 restocking fee( which was not stated) and charged me $9.20 to return ( subtracting from my purchase price). They later said they wouldn't charge me the restocking fee. They received the returned hat on October 15th and to this date, November 2nd, I have yet to receive a refund. The Hat cost $73 + $4.99=$77.99 I WILL NEVER PURCHASE FROM HERE AGAIN AND DON'T RECOMMEND OTHERS BUYING FROM HERE, IF YOU DON'T WANT THE HASSLE AND HORRIBLE CUSTOMER SERVICE

I purchase two hats and an accessory, one hat was for me and the other for my mother. We received the hats- they’re big on both of us and to add on- they’re not in the best condition(they have dents). I have tried to get in touch with gigipip many, many, many times expressing the problem and they have not replied nor helped me whatsoever. This is upsetting. I was so excited to finally buy a hat from them and this is their customer service??

My Review of Gigi Pip I had to place my order four times because their payment platform kept saying that my payment was not approved or validated, only to end up approving all four orders at once in the end. I emailed them at least four times right away to cancel the extra orders, but I never got a reply. Now I’m stuck with multiple orders I didn’t want, and they’re refusing to help me get a refund — even though I offered to return the items at my own expense. I’m very disappointed in Gigi Pip’s customer service. Their handling of this situation is completely unacceptable for a brand of this reputation.