GigaPartsReviews of gigaparts.com

This is about a product I bought from Gigaparts, not GigaParts which I have largely had good service. Rig Expert Stick XPro: Reasonably mature product…normally good reviews. Most reviews ate touchy / feeley rather than of real evaluation. I bought the product so I could count on very portable measurements. First time I needed it…really needed it: measured inductor at 100 kHz, results says 399.2 nH…with much pain and agony, I now know it is 399.2 uH, a factor of 1000! I am ticked!

Ordered a QRP transceiver from Gigaparts. It arrived 6/24/2026. It was defective, and wouldn't work. I contacted them to get a return label and exchange, and instead dealt with a week of foot-dragging, finger-pointing, and gaslighting. I sent it back to them today at my own expense and I am pursuing a refund. If you like reasonable customer service, look elsewhere. This is not the place.

Abysmal customer service. I purchased a new radio from them, and it was on backorder. All kinds of issues communicating with them, they held my order because i chose signature delivery. Of course, I'm requiring a signature on a $3k order. Then they fumbled the shipping 3 times! I'm still waiting. ZERO communication from them about the fumbled order. Then they charged me extra to correct THEIR mistake and ship it to me on the weekend, but they failed to get it out the door, so I got charged for express weekend shipping. Now it's the middle of the following week, and still nothing. I will NEVER buy anything from them again. BBB complaint incoming.

Advertised an item (IC 7300 MK 2) currently listed as "order now, and will ship by Jan 7th 2026" but got a email from gigaparts that says "Sorry but your order (placed Dec 11 for same item and this is 3rd change of estimated delivery time frame) is delayed until mid to late January". Listing still says "order now, will ship by Jan 7th" what a bunch of BS just to get more orders. I'm cancelling mine and will buy elsewhere even if i have to wait longer. This is the 3rd time this has happened to me or a friend. No more gigaparts orders.. Added one day later: New email from them today says "radios will now be arriving at their warehouse tomorrow and ship immediately". Really? Big company has these kind of issues tracking shipments? Kind of makes you wonder since my dog can order treats and know when they ship and when they will arrive. Wow. My order was cancelled. Good luck with your Gigaparts orders.

Ordered 991a on sept 12 2025 and now they are telling me mid dec so far I'm considering this theft over $1,000

TERRIBLE COMPANY DO NOT BUY! I placed a relatively large order for things my small business needs and they cancelled the order accusedme of fraud. Instead of working with me to sort the issue out they cancelled my order. Ridiculous, proceed with caution!

I placed an order with GigaParts on September 19, 2025 for 3D printer spare parts, using UPS 2nd Day Air shipping. The package was supposed to arrive by Monday, September 22, but it never did. Tracking showed “Out for Delivery,” then changed to “Exception,” and stayed that way. I contacted their support multiple times via email and phone—no response, no solution. This was my first experience with GigaParts, and it was extremely disappointing. Poor customer service, no reliability, and no care for the customer. I do not recommend buying from them.

Placed an order on 1/10/2025,