GiftYaReviews of giftya.com

This is updated: Order was cancelled after I placed it. I have been unsuccessful in contacting any live customer service support. The AI chat bot is very cumbersome and was unhelpful. As it stands I will contact DoorDash and see if there is another way i can send doordash credit. After several hours I received a response from customer service letting me know they couldn’t verify payment or my phone number or recipient phone number information. The message did not indicate which of the three items was the issue. However they wanted to let me know I can resubmit an order since the technician could verify the account. I found the response lacking. How can I trust the issue is resolved if there was no clarification on what was the issue. The response felt generic a best dismissive at worst. PS: I’ve used the service one time prior, using my same phone numbers the same number for the recipient, and the same credit card information. The good news is that I saved $4 by just doing a bank transfer.

my grandson has been blocked from using the visa card I sent him.

Bought clear plastic Christmas ornaments. Probably the worst purchase ever made. Inside the globe is a piece of poster board wrapped in a picture of Santa w fairy lights that you can only use once once u pull a tab. The promise of 100% satisfaction is a total lie. They negotiate your refund and make you pay to mail it back.

I didn’t get a confirmation when the gift I sent arrived. I’m very disappointed about this experience.

I bought a giftya for lyft as a gift. The status is always saying ‘processing’ and never used. I need my refund.

Recipients could not download cash I sent them.

I would strongly caution anyone considering purchasing a gift card through GiftYa. What should have been a simple Christmas gift for a family member has turned into an ongoing and extremely frustrating experience. The website was not user-friendly from the beginning. When I originally purchased the gift card, I was somehow charged for three gift cards instead of one. I attempted to resolve the issue through GiftYa customer service but could not get anyone to help me. I ultimately had to contact my credit card company and file a dispute. The charges for the two additional cards were eventually refunded. Unfortunately, the problems did not end there. My family member recently booked a place and attempted to use the gift card I had purchased, only to discover that there were no funds available on the card. After finally reaching a GiftYa representative, I was told they could see that the two duplicate charges had been refunded to my credit card. However, I was also told that, for some reason, the third gift card—the one I actually purchased and paid for—had been canceled. I was never refunded for that card and was never notified that it had been canceled. That is extremely concerning. GiftYa accepted my payment, the gift card was later deactivated, no refund was issued, and neither I nor the recipient was notified. I expected the representative to simply correct the problem and provide an active gift card for the amount I had already paid. Instead, I was told that a "ticket" had to be submitted and that someone would get back to me. I am still waiting. At this point, this experience has gone far beyond an inconvenient website or a simple billing error. I paid for a gift card that my family member reasonably believed was available to use. The card was apparently canceled without my knowledge, my money was not refunded, and GiftYa has still not provided a resolution. This entire situation has been incredibly frustrating and has caused unnecessary embarrassment and inconvenience when my family member attempted to use what was supposed to be a Christmas gift. Until GiftYa resolves this issue and either restores the gift card I paid for or refunds my money, I cannot recommend this company. Based on my experience, I would advise others to purchase gift cards directly from the business or through a more established retailer rather than risk dealing with this type of situation. Purchased gift card on December 23, 2025 and this issue is still ongoing as of today, October 5, 2026

My gift card has not bern sent to Malven