GiftYaReviews of giftya.com

Response from GiftYaMay 27, 2026

We are very sorry to read about your experience! Please get in touch with our support team so we can immediately assist you at [email protected]. Russell (Dir Customer Service)

Response from GiftYaMay 15, 2026

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at [email protected] Russell (Dir Customer Service)

Response from GiftYaMay 12, 2026

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at [email protected] Russell (Dir Customer Service)

Response from GiftYaMay 12, 2026

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. A card decline is never the experience we want for our customers, and we take this seriously. Please reach out to us at support@giftya so we can investigate immediately and provide personalized guidance. As a helpful note, many tipping-based establishments apply a 20% pre-authorization on transactions, which can sometimes cause unexpected declines — our team can explain exactly how this may apply to your situation. Russell | Director of Customer Service

Response from GiftYaMay 11, 2026

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at [email protected] Russell (Dir Customer Service)

Response from GiftYaMay 6, 2026

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. We completely understand how concerning this situation must have felt. We did receive your support request and are glad we were able to connect with you — our team responded within 10 minutes and a full refund was issued based on the resolution options our agent provided. We also appreciate your honest feedback regarding the website experience. Reports like yours are genuinely valuable and help us identify and address technical issues that may be affecting other customers as well. If you have any remaining questions or concerns about your refund or your overall experience, please don't hesitate to reach out — we are always here to help and want to make sure everything has been resolved to your satisfaction. Reference: Support Request #710836 Russell D (Dir Customer Service)

Response from GiftYaMay 6, 2026

Thank you for sharing your feedback, and we are truly sorry to hear about the frustrating experience you and your friend encountered. We understand how upsetting this situation must be. We want to clarify that the eGift card link was delivered directly to the recipient, and our records indicate the card was redeemed Unfortunately, as stated in our terms and conditions, used Gift cards are non-refundable. We recognize this is not the outcome you were hoping for, and we take situations like this very seriously. If you believe your email may have been compromised and the card was accessed by an unauthorized party, we are truly sorry this happened to you. We are happy to work with you and provide any relevant data and transaction information we have on file to assist law enforcement or the appropriate authorities in pursuing charges against any suspected fraudsters. Please don't hesitate to reach out to our support team directly so we can facilitate this process and ensure you have everything you need. Russell D (Dir Customer Service)

Response from GiftYaMay 5, 2026

Thank you for your feedback. We want to ensure our customers have a good experience, and we aim to communicate in the ordering process that self-gifting is unavailable. Russell D (Dir Customer Service)