Jake
I just wanted a gift card
I just wanted a gift card. I don't want to go through complicated actions tying it to a credit card. The fact that you are making someone who was gifted something go through all these hoops, or pay a fee to transfer money out is ridiculous. Being able to swap card type does not provide enough of a benefit to use your service over the activation inconvenience
Response from GiftYaJun 22, 2026
Thank you for sharing your feedback, and we’re truly sorry for any frustration this caused. Our goal is to make gift redemption as easy and secure as possible. Linking a debit or credit card is just one option—it’s never required, but we recommend it because it offers added peace of mind: • Security: Card-linked gifts can’t be lost, stolen, or misused. • Convenience: They never expire, and all funds are fully available for use. We completely understand that this method may not be everyone’s preference, which is why we provide other redemption choices. If you or your recipient need help or have any questions, please don’t hesitate to reach out to us at [email protected]. We’re here to make sure your experience is a positive one. Russell D (Dir Customer Service)