Gifts.comReviews of gifts.com

This was my first and last purchase on Gifts.com I ordered a customized coffee mug In early June. I received a shipment notification on June 26. It is now July 9 and I still do not have my item, which is part of a birthday gift I have been planning on giving my friend tomorrow. I paid and expected this item to be shipped via UPS. All the way. We experience multiple issues with our local USPS, therefore I never order anything through that shipping method. Unfortunately, Gifts.com does not inform you that your order will take an epic journey through our great nation, rather than just going from Point A to Point B. This company says they are based in California, which would have made this shipment super easy, as I am in Nevada. Instead, it was shipped from a facility in Illinois, then sent to California, and THEN back-tracked to Nevada. Tracking it, I see it was delivered to the post office on July 6 at 11:00am, and there it sits, apparently. Post office gives me a delivery date of today, however this date has changed 3 times THIS WEEK. First it was Monday, then Tuesday, now today. Gifts.com will assuredly tell you that they aren't responsible for the item once it leaves them, which is crap. They are well aware these shipments are pawned off to USPS, and they know full-well shipments are heavily delayed this way. Choosing to put their customers through this, and willingly participating in 3rd party delivery methods, is idiotic. I should not feel stressed out over a stupid coffee mug. In my opinion, it is the job of the originating shipper to ensure shipments reach their destinations in a timely manner. And, now, since USPS has their grubby little hands all over this, I am worried the mug will be broken when (or if), it ever gets to me. Seeing as our mail carrier could not care less about providing decent service (they shove mail and boxes all into our mailbox, constantly damaging our mail/deliveries), I am fully expecting to open a box of porcelain dust. Even if the mug isn't broken, if there is any other issue with it, I'm stuck with it now since it'd be too late to fix it. And, since I don't hate myself, I won't even attempt a return or exchange with this business. Equally irritating are all of the emails they pummel you with, yet there isn't an 'unsubscribe' option on any of them. I've looked. A lot. So, I had to add them as an email to block, through gmail. Stupid! Shame on you, Gifts.com, for copping out on customer service. Shame on you for refusing to offer multiple shipping options. I ordered this a month in advance to avoid exactly this type of situation, yet here we are anyway! :( Had I known, I would have stayed with my original order from England. Afraid international shipping would be an issue, I chose Gifts.com. Dumb, dumb, dumb. This whole experience has ended up being anything but a gift. I don't even care about this gift anymore, which is a shame because I was excited about it. This shipping debacle has soured everything. Do not give this subpar company a penny of your money.

I live in the UK and ordered a wooden house name sign for my brother-in-law's 30th wedding anniversary (over $100 with speedy delivery) - he and his wife live in the US. My money was taken very promptly. The sign didn't turn up on the promise date so we missed the anniversary. I contacted Gifts.com and they said they had lost the order - interesting as they seemed to still have all the details but had not contacted me! Stupidly, I reordered the same product with the same delivery details. Three weeks later, the sign had still not been delivered - and Gifts.com had not contacted me. I emailed them again. They replied quickly to say that they could no longer supply this item and would I like a credit note or refund - again, very suspicious that they did not contact me. I have asked for a full refund and they have emailed me to say that they've done that - let's see if it arrives in my account ....... I wish I'd read the reviews before making this purchase - I will NEVER use them again.