Kevin
Offshore Customer Service is Rude and Condescending
I have been very happy with Gifthealth mail service. However, I am requesting through my Doctor to find a different option. This is due to the rude and unprofessional customer service that I receive through the Gift health phone line. First, I find the virtual assistant condescending and obnoxious. I want and deserve a live representative. Second, that being said, when I’m transferred to a live agent, that person IS NOT in the USA but when asked, they are offshore and the last two I spoke with were in fact in South Africa. The service goes from rude and condescending to outright mean, rude and disgusting with a horrible condescending attitude. This person wants my personal information? Absolutely NO gifthealth. I want to speak with a representative in the United States, not offshore. Gifthealth cannot service my account properly which I pay $ for, then I will find another service option for my medicine who can service me with an American in the USA.
Response from GifthealthAug 10, 2026
Thank you for sharing your experience. We're glad to hear you've been happy with our mail service, but we're truly sorry that your interactions with our customer service team left you feeling frustrated and uncomfortable. We regret that we fell short of that, and we appreciate you taking the time to share your concerns.