GiftcatsReviews of giftcats.com

If I could give it less than 1 Star I would. It’s been 2 months sense it shipped and I have yet to receive my product and the tracker hasn’t updated in a month. I can’t get ahold of anybody after trying the 6 different emails they have given me and nobody will respond to them. They won’t give me a refund cause my product had already shipped and they won’t answer my emails. This is the worst service I have ever experienced and would not recommend anyone buy any of there products. Absolutely terrible company and service

They wouldn't get one star if I had the option. WARNING DO NOT PURCHASE FROM THEM. I have not received my order I submitted 11/23 and all I get is automated responses saying please do not worry it is on the way that they are busy. The tracking hasn't been updated since 12/2 and today is 12/26. They have 3 different emails and yet still no actual person, it's ALL automated. I'm disputing with PayPal, I'm done with them. They are a joke.

I ORDERED A CUSTOM LAMP FOR CHRISTMAS ON DECEMBER 2ND. IT SAYS IT TAKES 7-14 DAYS ON THEIR WEBSITE. WHEN I TRACK MY PACKAGE THERE HAS BEEN NO ACTIVITY REPORTED SINCE THE 12TH. I HAVE EMAILED TWICE AND HAVE ONLY RECEIVED AUTOMATED RESPONSES NO REAL CUSTOMER SERVICE. I WANT MY MONEY BACK. DO NOT USE THIS COMPANY, IT IS A TOTAL SCAM. I AM FURIOUS.

Bought a gift for my dying grandma. They requested$25 for express shippping Never received it. Christmas is in one day I have nothing Fraud Scammers Heartless

Ordered a CUSTOM 3D PHOTO MOON LAMP 9cm on the morning of 11/2/19. Decided to cancel order later that day (2:55pm). I sent an email to the company listed on the confirmation of order placed (fungifts) canceling. On 11/7/19 I received an email from sales@giftcats NOT fungifts stating tracking information. I immediately sent a reply email stating I had canceled and why was I receiving tracking information. Sales@giftcats email reply was they never received my cancellation email (very suspicious). Giftcats said they wanted me to receive product and if there was any issues they would resolve. I received the product and immediately sent an email stating I did not want. The product was too small, and quality was NOT to my standards. They replied asking for a photo of which I immediately sent. They received the photo and said they see no quality issues and will not issue a return label or a refund. Hede this warning ! Stay far away from this company !

It’s SUCH a sketchy business. I ended up having to cancel my order because I got charged for the product but had no way of knowing if I was actually going to receive the product. Long story short, absolutely would NOT recommend.

I would give zero stars if i could..I never received my order and when i asked for a refund, they told me to resend a picture and I asked to cancel as my anniversary was 4 months ago. I was told I will only get a 70% refund for cancelling. When i responded asking why I was only getting 70% because the website clearly says full refund for orders not received, they responded by telling me it is my fault for cancelling and told me that I could either send a picture and get my lamp way too late, or get 70% back. I took the 70% and I will NEVER order from them again.

I placed my order January 10, it is now March 12 and I have yet not received my package. I tried tracking my order and it said it was in transit, ALREADY IN MY CITY on the 30th of January but there’s still no package and I tried contacting usps and said the tracking number doesn’t exist. I’ve tried contacting the support emails and none of them seem to help but rather just send me back and forth with no answers. Bad experience, Bad customer service, and don’t recommend!