Art D.
I can’t respond above the #### line
I can’t respond above the #### line. I attempted numerous times but all I get is can I help you. Obviously not.

GiddyUp is listed under IT & Communication in Ventura, California.
GiddyUp (giddyup.io) has 55 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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IT & Communication · Spring Valley, California
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IT & Communication · San Francisco, California
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IT & Communication · San Francisco, California
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IT & Communication · Los Angeles, California
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Showing 6 reviews with 1 star · Clear filters
Art D.
I can’t respond above the #### line. I attempted numerous times but all I get is can I help you. Obviously not.
Ray B.
I will not buy anything from Giddy up at all. My wife ordered a water bottle and paid it through PayPal. She then told me. I immediately checked the reviews and the price. It was double the price for the same exact item on Amazon and the reviews for Giddy Up were terrible. Within 10 minuets I tried to call but no phone listings. I then found email and requested to cancel the order. I received a reply that my request was received and someone would contact me. I assumed it was handled. I checked a few days later and no reply was received. I then started sending emails to different addresses. I received 1 reply giving me and other email address with no reply. I went to PayPal site. It was noted for me to send email to another email address before filing a complaint with PayPal. I did this with no reply. The item finally showed up. I sent another email saying I had cancelled the order and did not want the item. The only reply to PayPal from them was them showing the DSL tracking number and saying it was delivered. My wife was scammed. I will not purchase anything from anyone associated with Gitty UP. If you need copies of my emails or messages to PayPal just let me know
shelley R.
I have a purchase on my Visa card and do not recognize it. They do not have a phone number and I've been TRYING to get someone to respond!!! This is so FRUSTRATING! I've given the transaction number and amount and no one is getting back to me.
Response from GiddyUpDec 22, 2022
Hi Shelley, Thanks for reaching out and letting us know about this situation. I spoke to our head of customer support and they confirmed the brand emailed you and provided a refund. Please let us know if you need anything else. Thanks! - Team GiddyUp
JCJ
Ordered 3 computer light rings on December 15th 2021 as a Christmas gift for my wife, son and my computer. I cancelled the order the same day 8 hours later. GiddyUp published cancellation policy is orders can be cancelled within 24 hours. I sent an email to cancel the same day with no response from GiddyUP. On December 19th I received an email that they had some type of production delay and asked if I wanted to cancel the order or receive a "replacement". I asked GiddyUp to cancel the order again. No response. On January 12, 2022 still no light rings, no refund and no reply. I filed a PayPal claim for a refund and sent GiddyUp an email alerting them that I was requesting a refund. Suddenly, on the same day that I notified them of the refund request on January 12th, they shipped the order that I asked them to cancel twice! Item arrived 3 days later. They replied to PayPal with a tracking number saying the order was delivered and was refusing the refund. To make matters worse, they wanted me to pay for the shipping return for an item that I asked to cancel twice! I asked PayPal to ask GiddyUp to send me a prepaid return label. I later received an email from GiddyUp offering me a partial refund (without indicating the amount) if I kept the item because this would help the "CO2 ozone level" by not shipping the item back! I am requesting a full refund. This item should have never been shipped after being asked to cancel twice and being notified of the PayPal refund claim before shipping the item.
Response from GiddyUpFeb 18, 2022
Hi JCJ, Thanks for taking the time to write us. We’d like to learn more about your specific situation so we can address your concerns asap. If you wouldn’t mind sending us an email at [email protected] at your earliest convenience, it would be greatly appreciated. GiddyUp Support Team
Robert A.
You sort of get a sense that a company 'feels ' very dodgy, but you see a product (ie in my case Bondic a glue) that you sort of need, and when you place the order your heart sinks. You wait an appropriate time for delivery and it still doesn't come. To reinforce your gut feeling of a scam operation you are BOMBARDED from that point with offers by the dozens of offers EVRYDAY, so keen are they rob you. You know by now ( and after weeks of waiting for your goods that YOU in all good faith have been robbed. In my case £29 that I know I'll ever get back. So what can you do for all the people that in good faith will by likely, as yourself, and get LURRED IN to buy from scammers like GIDDYUP? You use Trustpilot to post a warning about the new 'kid' on the scamming and ROBBING scene, and try to protect your fellow buyers, the good faith type, and the trusters, that they don't lose like you have done so...... DO NOT BUY ANYTHING FROM THE NEW KID G I D D Y U P!!!!!!! because your worth so much better than the Giddyup scammers are!
Response from GiddyUpJun 7, 2021
Hi Robert, Thanks for taking the time to write us. We’d like to learn more about your specific situation so we can address your concerns asap. If you wouldn’t mind sending us an email at [email protected] at your earliest convenience, it would be greatly appreciated. GiddyUp Support Team
Steve C.
Scam products ,ordered vehicle trackers,got Bluetooth keyrings. 5 for $130.
Response from GiddyUpJun 6, 2021
Hi Steve, Thanks for taking the time to write us. We’d like to learn more about your specific situation so we can address your concerns asap. If you wouldn’t mind sending us an email at [email protected] at your earliest convenience, it would be greatly appreciated. GiddyUp Support Team