Giant EagleReviews of gianteagle.com

If I could give Giant Eagle a 0 today I would. I’ve been a customer for at least 15 years, and I’ve held a fuel direct pay account for about 8 years. Unfortunately, fraudsters tried to empty my linked bank account and I had my bank freeze the account. The next day I attempted to link my fuel card to the new bank account. It took GE a couple days to send the test deposit. Once they did, I tried to reinstate the GE card. After an hour on the phone it was finally handled (phew… terrible system. There’s an advantage pay and a full perks and the old system wasn’t quite linked to the new system, so it’s a problem if you need to update your info. Thanks GE for rewarding my loyalty with a nice time-eating smack down). In the meantime, however, I’ve been harassed by bill collections for a gas purchase made 5 days before I froze the account. Yup you got it- they took 5 days to process the charges, but turned me in to collections the very next day! The VERY NEXT DAY! Not only that, but they added a nice $30 surcharge (for my trouble?). I explained the situation and was told I needed proof from my bank on bank letterhead. Ok- no problem. My bank rep was kind enough to whip that out immediately. Shouldn’t you show your loyal customers who have spent thousands supporting your business over years just a small amount of respect for their time by having a system that is easy to navigate? The credit card companies regularly waive a $30 fee for loyal customers who pay bills on time but have a 1-time circumstance. Honestly it took me less time to open all new accounts with my financial institution. Deplorable, GE. Catch up with the times.

I've tried 3 times to get my issue with my Advance Pay account fixed with no success. Giant eagle has the worst Customer Service department I've ever dealt with. Even cell phone companies aren't as bad as Giant Eagle. Everything is set up, so their CS department tells me, but I've tried 3 times to use the Adv Pay at the GetGo pump with no success. Giant Eagle CS depart would not help me, they told me it was a GetGo problem. I went to Get Go, they told me I had to go online to get it fixed. That sure was a waste of my time. Terrible company to deal with.

Very poor customer service. Employees are rude and useless.

I worked at Giant Eagle in Indiana PA for about a year. My first issue with Giant Eagle is the cleanliness. There is still black mold in all of the drink coolers by the registers, and this was discovered in the summer of 2022. When other employees and I brought the issue to the prior store manager, Jim, we were told “it’s being taken care of”, “it’s not a big deal”, and “clean it yourselves. After the company switched to corporate everything got worse. We got new managers that are rude, disrespectful, and unfair. my hours were cut significantly and i was constantly belittled. The new manager Stephanie made up “new rules” that were just ridiculous. For example, I was a cashier and I always kept my personal belongings on me, and under my register because other staff members were having issues with their stuff being stolen. One day I get to work and out of nowhere Stephanie comes up to me and tells me I can’t have my things on me and they need to go in the “computer room”. Keep in mind, as an employee and not a manager I do not even have access to this room, so why would I put my stuff there? I could keep going. It’s ridiculous.

My daughter works at giant eagle and it's the worst place to work at they can't do anything and they went you to come to work sick if you call off the gave you three points if you get 21 points you get fired they don't care about ADA people it's ran like your in jail they hired people and they last maybe a week my daughter trained 4 cashers last week and they are gone already the managers have no idea how the treat people and how to run a store I could go on and on but if you plan to work at giant eagle think twice you have more freedom in the army than there good luck ....

GIANT EAGLE IS A TOTAL AND COMPLETE RIP OFF!! PRICE GOUGING TO THE MOON!!! THE FUEL PERKS ARE HORRIBLE, DONT FALL FOR THAT SCAM!! STORES ARE FILTHY!!! PARKING LOT IS LOADED WITH HUGE POTHOLES SOME OVER 4' AROUND!!!! LAWSUIT HEAVEN!!1

I purchased gift cards and they did not work. Received the activation code but when trying to use them was told no money on them. Now Giant Eagle is giving me every excuse not to refund my money. They continue to tell me different dates when I will hear back from them. I have been trying to get this resolved since May 3rd. Do not purchase gift cards from them. Supervisor Beth was no help at all. Nor were any of the customer service people.

Giant Eagle can be a great place to shop, if you don't mind paying higher prices. However, not all are equal. The one in Garfield Hts, Ohio is absolutely horrible when it comes to produce. I have tried to overlook my experiences many times, but after buying a bag of apples, in which half were spoiled, I'm done. Quality control seems to be nonexistent and while I understand staffing issues, maybe it's time to close if you can't maintain a standard.