M. N.
I wish I had known ALL the costs upfront
The edit team was great, and the project managers were always prompt in responding to my texts and questions. But I have 2 complaints that have caused me to give the 2-star rating. I am a first-time author and was ignorant to the process of publishing. I wrote a bible study which is different than the usual fiction or non-fiction book. The format team never quite caught my vision for my study. I ended up doing most of my own formatting and submitting that to be used in place of what was sent to me. My biggest complaint, however, is with the sales/finance department. When I first called, I was given an estimate based on the pages in my book. I understood when my page count went over the estimated number that I would need to pay more. The problem came when at every new stage of the process I was asked for more money. My main complaint is that GWP was not up front with ALL the costs associated with publishing. I am retired on a fixed income and don’t have $7,000 extra laying around to spend on this project. My cost overruns already put me in debt. I can not speak to the marketing as yet because so far there has been no sales and I still have not received the books I was promised.