This is a really slick looking paper weight. I tried to use it so many times. So may ways. Oil, herb, customer service intervention. I had 4 other people try to use it. My son uses it as a pretend space ship now... that’s what it is good for...
Now out of curiosity I come here and see the customer service people refunding old orders. I tried to return mine after three weeks and was denied. So disappointing.
Response from GHOST VapesDec 4, 2019
Hello Kevin,
We are sorry to hear about your experience with the MV1. We will be more than happy to assist you with processing a refund for your unit. We were unable to locate a ticket for you and we were unable to locate an order for you. Can you please send us an email at [email protected] and once received we will provide you with instructions on how to return for a refund. We look forward to hearing from you!
Sincerely,
The GHOST Team
DR
Daniel R.
This product is poorly designed
This product is poorly designed, I'm on my third one due to faulty design that after a few months the door stops closing.
Response from GHOST VapesOct 2, 2019
Hello Daniel,
I am the manager here at GHOST Vapes and I sincerely apologize that you have received multiple faulty replacements. I am going to send you an email and we will resolve this issue for you as soon as possible.
Sincerely,
The GHOST Team
FB
FB
Unit broke within two weeks of use
Unit broke within two weeks of use. Below you can find the entire conversation with Ghost vapes.
-----------------------
Hello Frank,
Thank you for your response. I can request pre-paid return labels for you to send the unit in for a tech to evaluate the unit. If the unit is determined to be faulty we will be more than happy to replace the unit. I look forward to hearing from you!
Sincerely,
Bruce
Hi Bruce,
Thank you for the quick reply.
Clicking the button three times does not trigger haptic.
The unit also no longer syncs with the device. Reinstalled the app, but can no longer get the unit in sync mode.
Please note that green light only comes on after holding it for a few seconds when the battery is first attached. After that, no light action at all regardless of the buttons pushed.
Serial
21NR19/66
screenshot of serial # attached.
Thank you.
On Mon, Jul 22, 2019 at 12:59 PM Info Email for GHOST Vapes
Hello Frank,
I am sorry to hear what is happening with your unit. I would like to confirm that after you triple-click the mode button do you feel a small haptic vibration and then you should hold down the vape button on the back of the device. Can you confirm if these steps were taken when using the unit? Can you please provide me with your serial number? It can be located under the battery on the device itself, or on the back of the box. It is required to process your request. I look forward to hearing from you! Please feel free to contact me with any further questions or concerns that you may have.
Sincerely,
Bruce
On Mon, 22 Jul at 11:53 AM ,
Hello,
My Ghost MV1 no longer goes to vape mode. I used it successfully for two weeks. Could you please help please? Listed the steps below. Same steps worked perfect for two weeks.
- Battery is fully charged.
- Insert battery in device.
- Hold down the main bottom button. Green light came on for a few seconds.
- Triple clicked the button. It does not go to vape mode.
Thank you for your time.
On Wed, Jul 10, 2019 at 12:12 PM
I am all set! Thank you very much for following up.
On Sun, Jul 7, 2019 at 2:14 PM Info Email for GHOST Vapes
Hello Frank,
I just wanted to drop you a quick line to let you know that your refund of $25 has been processed. You should have received an email from us entitled "Credit Memo" detailing the refund, but just in case, you may want to check your spam/junk folder. It typically takes 2-3 business days for the bank to process the funds back into your account. Please feel free to contact me with any further questions or concerns that you may have.
Sincerely,
Bruce
Response from GHOST VapesJul 23, 2019
Hello Frank,
My name is Aisha and I am the Customer Service Manager here at GHOST Vapes. We will be sending you a replacement unit and all tracking information today. We sincerely apologize for any inconvenience.
Sincerely,
Aisha
GHOST Vapes
PC
Peter C.
Not sure why so many people like this…
Not sure why so many people like this vape.the main reason why i went to vaporizers is i hate hate hate that burnt wood taste you get from old fashioned fire. That is exactly what this thing does. I thought maybe the temp was to high so i went to 340* and still got that awful awful burnt cigarette taste. This will be a check up to bad research and ill throw it in a pile with all the other ones that claimed to be so great that were not. I mean really for $300 you have to have an app to go up a few degrees and theres not even a temp display oh im sorry theres the light code. That you can cycle through... bummed that i listened to all those lying youtubers they must really make a lot for referrels... sad sad sad... PC
Response from GHOST VapesMay 31, 2019
Hello Peter,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with the GHOST MV1.
We pride ourselves on our MV1 unit and the high-quality standards we maintain, and would like to make things right.
We have sent you an expect an email from our Customer Service Manager to discuss what occurred and how we might make it up to you.
Many thanks,
Team GHOST
GR
Ghislain R.
Don’t like the product
Don’t like the product. I just burn 400$ 😡
I’m verry disapointed
Response from GHOST VapesMay 22, 2019
Hello Ghislain,
We’re sorry to hear of your less than satisfactory experience with GHOST and the GHOST MV1 and hope you will accept our sincerest apologies.
Being known for our great customer service and revolutionary vaporizer it came as a surprise, and we would like to make things right.
We have sent you an email from our Customer Service Manager to determine how we can provide you with a solution that pleases you.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Many thanks,
Team GHOST
JR
Jake R.
SCAM BUYER BEWARE
I've been disappointed from receipt of the MV1. The instructions were inadequate. MV1 requires an app to get full temperature. App required an update. Locked up the device. No cust support. Had to figure out how to roll back the defective update. All this after requiring 24 hr charge to start. MV1 worked for maybe 6 days before it ceased to function. Support has been lying about providing return labels.
Response from GHOST VapesMay 17, 2019
Hello Jake,
We would like to apologize for your recent experience and we're sorry to hear you were less than satisfied with the MV1 and our Customer Service.
We pride ourselves on our customer service and high-quality standards and would like to make things right.
We will be mailing out a loaner unit to you today via UPS. The UPS tracking number is 1Z37Y9R50199823597.
We have requested your return labels and as soon as they are made available to us we will email them to you immediately.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Many thanks,
Team GHOST
OW
Osnat W.
I wrote you and you didnt answer
Hi, I e mailed you two days ago that I would like to return the package and get a refund. Can you please send me a return label?
Response from GHOST VapesApr 21, 2019
Hello Osnat,
Thank you for taking the time to leave a review. We are sorry to hear about the experience you have had with the GHOST MV1. We would like to advise that our Customer Service Department is closed on the weekends. Our records indicate that the request was submitted on Saturday, April 20, 2019, at 1:51 AM. When our Customer Service Team returns to the office on Monday we will address your ticket immediately.
Many thanks,
Team GHOST
VL
Vaporizer L.
14 day to return but check this out if the package is open no return
The door to heating chamber will not stay closed then I was told they want to go through how things works. YouTube they have a platform showing how to use their product didn't want that kind of help cause I already know how to use it my ticket was closed .but others who want to purchase "junk junk junk" they don't have reviews on their social media platforms all disable
You buy you may be get juck 295.99
Response from GHOST VapesApr 19, 2019
Hello Vaporizer Lunatic,
Thank you for taking the time to leave a review. We are sorry to hear about the experience you have had with the GHOST MV1. Can you please email [email protected] with your order number and we will be more than happy to assist you. We will be more than happy to replace the unit.
Many thanks,
Team GHOST