Frank K.
Poor customer service to start off
Ibotta mv-1 and it came on July 3rd today is July 10th that is still hasn't worked correctly I contacted customer service. I received a response on Sunday customer service manager was going to take care of it. We were supposed to have a Skype conference today at 11:45 Eastern Standard Time that came and went and that was at the suggestion of the customer service team. No contact confirming time, nothing! so right now I give a single one star I'm not very happy with the customer service and I'm certainly not happy with the product that I paid $295 for this so called Precision instrument , it should work a lot better than what it's doing Update: Had the skype call on the 11th. It has been 24 hrs since the call and I have heard nothing. It just annoys the hell out of me that I have a defective product right out of the box that should be replaced and I have to jump through hoops and wait when I really want this product. All those positive reviews can't be wrong. UPDATE: Recieved replacement over a week ago and all those positive reviews were correct. This thing is Awesome!! A bit of a learning curve but you will catch on quickly. The vape itself is cool and not harsh like other vapes. The on-demand workings of this vape are excellent. Nothing is wasted. So basically, it is everything I expected. I am still a bit miffed about how customer service handled this. To being contacted on a Sunday that this will be taken care of and I don't hear anything till Tuesday when you set an 11:45 skype call for Wednesday that never came thru. That one annoyed me the most. But once things got on track it went very quickly and they sent me a replacement. So overall I change my rating to a 4 star and that's for customer service. The vape I will give a 5 star
Response from GHOST VapesJul 10, 2019
Hello Frank, I sincerely apologize for what has transpired. I will have a Customer Service Rep contact you via Skype today. We will help with your unit and we will resolve any issues that you are having with the unit. Many Thanks, GHOST Team



