GHOST VapesReviews of ghostvapes.com

Response from GHOST VapesJan 19, 2020

Hello Brian, We are sorry to hear about the experience that you had with your GHOST MV1. We would be more than happy to provide you with a new battery as your battery is under warranty. We have checked our ordering system and we were unable to locate an order for you. If you had shipping issues with a different retailer, please contact the retailer and advise what transpired with your overnight shipping. Please contact us at [email protected] and we will be more than happy to send you a replacement battery. We would also like to know how the Fast Charger has assisted you with rapid charging. We look forward to hearing from you! Sincerely, The GHOST Team

Response from GHOST VapesDec 29, 2019

Hello Hannah, We sincerely regret to hear what has happened with your MV1. We will be more than happy to replace your unit. Our offices are closed over the weekend which is why you have not received a response. Our CS Team will return to the office on Monday, and we will resolve this issue for you. Sincerely, The GHOST Team

Response from GHOST VapesDec 24, 2019

Hello Sandy, I am the Customer Service Manager here at GHOST Vapes. I am sorry to hear what has transpired with your order. I would like to advise that we are working half a day for Christmas Eve which is why you have not received a response via chat. Regarding your order, we, unfortunately, were waiting on the vendors to provide us with the necessary accessories to complete your bundle. I will send you an email response and we will attempt to make this right for you! Sincerely, The GHOST Team

Response from GHOST VapesDec 19, 2019

Hello Raymond, I am the Customer Service Manager here at GHOST Vapes. I would like to advise during the checkout when you enter your shipping address you receive the following message : Goods are shipped from the US. Local sales tax has not been applied to your order. You may be required to pay for import duty when your order arrives at your local customs. This message is provided before you enter your payment information. I will send you a separate email with the screenshot from our checkout. I am sorry that this information was not seen before you completed your order. We appreciate the love regarding the MV1 itself, thank you. Sincerely. The GHOST Team

Response from GHOST VapesDec 11, 2019

Hello Dan, We are sorry to hear that you are not satisfied with the MV1. We will be more than happy to send you pre-paid return labels to send the unit back for a full refund. Sincerely, The GHOST Team

Response from GHOST VapesDec 10, 2019

Hello Avery, I am the Customer Service Manager here at GHOST Vapes. Our Customer Service Representative responded back to you ticket on 11/29/2019 at 8:01 pm. Unfortunately, when you sent the email you did not enter your email address correctly, so our response was not received. From this review, we have your accurate email address, and I will resend the email. Sincerely, The GHOST Vapes

Response from GHOST VapesDec 5, 2019

Hello, We are sorry to hear that you have not received your order. With the busy holiday season upon us, there are times when the delivery service has difficulties updating the tracking information. We are currently working to resolve this issue as soon as we can. We truly thank you for your patience and have a Happy Holiday! Sincerely, The GHOST Team