GHOST VapesReviews of ghostvapes.com

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell into the battery's casing, leaving the unit unable to charge. Thank you for the paperweight. Update: Tried to contact customer service on March 25th.. Still yet to hear anything back from them.

TL;DR good but it broke in a few weeks and the company won't respond to my RMA. unfortunately, this product deserves 4 or 5 stars, 5 stars if you don't mind a little work using your vape unit. The performance if of the product is great " most of the time " but I've experienced build quality issues with my particular unit, the ghost mv1 stealth, where the door eventually stops closing because of its redesign. apparently this is a known issue among users yet ghost sells this unit to its customers without any intentions of a redesign. " if I had known this was a potential problem, I'd likely had gone with a different model " The worse part of all this is their customer service with RMA's. When my unit was lost in the mail they were quick and proactive with getting my situation resolved, which was much appreciated, but now that it needs an RMA it's been over a week with 0 response. It performs very well, but too flawed for a recommendation nor is the product stood behind by its producers Pass on this and get something else.

Customer Disservice Purchased the Ghost MV1 from the Ghost web site. Used Paypal. After 6 days I went online to check the status of my order, and the order was shown as closed and my money refunded. Ghost never informed me of this and certainly never offered a reason for their closing of my order. I used the Ghost web site "Contact Us" web form to ask them why they had closed my order, and heard nothing from them. After a few days I asked them again. Still nothing. As a new customer, I am not impressed with their customer (dis)service. Who are these people? A little communication can go a long way, no?

Honestly disappointed by the overall use of this product. After only one use, it just doesn't give me the clouds or effect that was shown in many of the review I watched. I recently moved to the ghost from Pax3, and was hoping for a better experience overall. Cloud production was minimal and the burn/taste was awful. It seems like the battery never charges, after using different power adapters and letting the device charge for over 24 hours, the device still wasn't fully charged. The charge lights have never filled up, they are always stuck at low battery or one full green bar showing low battery. Maybe my device is defective, either way I used the device, and I read the return policy. Just wish I didn't have a $300 paperweight sitting on my desk now.

Product sucks

Too complicated. App is HORRIBLE gave my phone a virus

I'm not a stoner, I run a successful business in the tech sector. This vape has got to be one of the most poorly designed vapes. It relies on an app to really be controlled, but the app was removed by apple from the IOS store so you have to learn how to use a one button vape from incoherent and weak instructions. They don't tell you this when you buy it so you are left to discover it on your own. Plus who wants their weed usage tracked by an app. I sure don't. Secondly when I asked for a return, Virgil from their Customer Service department, rather than be accomodating, was essentially calling me stupid for not liking their poor design and in his condescending tone stated. "If you are not interested in learning how to use the device or troubleshooting, there is not much more we can do. We can go outside of our normal return policy and will accept your return." I know this vape gets great reviews, that's why I bought it, but until they improve the user design and experience I would go the the Mighty. And BTW when your customer complains, that's a good thing it's called feedback and you might want to listen to it, so you can improve your product..

The web site experience--just registering this $200 thing--was a nightmare. It *still* hasn't been registered. Bruce offered to do it (and back-handedly suggested that it was somehow my fault), and I just gave / give up. The website is a disaster.