John C.
NO TELEPHONE SUPPORT
I like the vaporizer despite very confusing belabored instructions. Most frustrating of all is TOTAL LACK OF TELEPHONE SUPPORT. have to wait 24 hours or more for replies to questions one wants immediately.

GHOST Vapes brings you a revolution in portable vaporizers. The MV1 is the first true-convection heating vape that you can take anywhere.
GHOST Vapes (ghostvapes.com) has 400 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Excellent

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Showing 27 reviews with 3 stars · Clear filters
John C.
I like the vaporizer despite very confusing belabored instructions. Most frustrating of all is TOTAL LACK OF TELEPHONE SUPPORT. have to wait 24 hours or more for replies to questions one wants immediately.
customer
It only seems to get a couple hits
customer d L.
Great but you need to fix the app problem
Colt W.
I ordered a vape on black Friday and now it won't let me check the status of my order can someone email me please thanks
Response from GHOST VapesDec 3, 2019
Hello Colt, We would be more than happy to assist you. The best way to contact us is via email at [email protected] instead of posting your question here to TrustPilot. We were able to locate your order and email address. We will send you an email with your order status. Sincerely, The GHOST Team
Aum Zam Z.
The vapor quality is great, so the vaporizer's fundamentals are solid. The Android app works well (don't know about the iOS version, though). It even lets you lock the vape. The vibration feature is also pretty useful to keep you apprised of what is going on with the vape, as is the concentrate mode. It's also pretty solid and feels good in hand for me, though it is on the heavy side. The MV1 has just as many problems, though. Number one is the battery pack. It has built-in slow charging USB and requires a separate fast charger if you want to charge the battery in a reasonable amount of time. The entire interface on the device is terrible. The only reason I appreciate the app is because the on-device interface is so bad. I shouldn’t have to take out my phone to control my vape, either to use the app or look up the instructions- the UI of the vape should be intuitive and engaging enough that using my phone with it would be the last thing I would want to do. I am a bit more accepting of a device lacking much of an interface when the device has a simple, elegant design like the Firefly, but this thing isn’t that. When you compare this to what e-cig manufacturers have to offer, it makes it feel like a rip off even with the extra materials, lower volume production, etc. It’s sort of like buying a Ford Fiesta with a Mercedes engine for the price of an Aston Martin. In spite of all of my gripes, I still like the thing and would recommend it. That said, look around at what else is available. I’ve run across a few devices that are more appealing than the MV1 since I bought it, but not so much so that I feel the need to run out and buy something else. The whole market sector is over-priced, so I can’t fault them for following that trend. What’s disappointing, and this applies to most of the dry herb vaporizers out there, is the failure of manufacturers to include current technology and design to support the core of the device. These folks need to step their game up. Maybe they should focus on designing the vapor path and license the rest of it from e-cig manufacturers- I have a feeling many of the e-cig manufacturers could develop the controls and heating elements better for a lower price to match the desired characteristics of these dry herb vapes overall.
Harry P.
I still can not get it to pair to my phone I have tried everything I only down fall
Response from GHOST VapesOct 25, 2019
Hello Harry, I am the Customer Service Manager here at GHOST Vapes, and I am so sorry to hear that you are unable to pair your MV1 to your phone. I will send you an email and we will get this issue resolved for you as soon as possible. I look forward to working with you! Sincerely, The GHOST Team
Ryan
UPDATE: Ghost was quick to respond to my frustration with my order, my item did ship and will arrive on time. I will fault the website for still saying my order is Processing, and no email was sent giving me my shipping info (checked in spam folder). The customer service rep did give me my shipment tracking and low and behold it will arrive on time. I am happy to see the fast response. So I will update to 3 stars I will update this review as I go. Ordering and shipping process. I attempted to order my Ghost about 30 plus times on Wednesday, each time the website rejecting my payment. After trying several different payment methods the website finally took my order, the next day I received a email from a customer support person claiming there was a problem with my payment address and shipping address. (I explained I needed the unit by Monday). The address used for shipping is the same address on file at my bank. After having to send photos of my I'd and bank card half a day passed and late in the day I received a email stating they accepted my order and it would be immediately shipped and upgraded to next day. Friday came and went with no shipment notice being sent and my order still showing as in process. So here we are at Saturday and still no shipment no emails, no nothing.. Considering I was clear I needed it by Monday and was told it would arrive I find it frustrating that this company can't hold to what it says it will do. Is this a sign to things to come ? Did I make a mistake if spending my $ with this company? Will they make it right? So far extremely disappointed with the purchasing and customer service experience.
Response from GHOST VapesOct 5, 2019
Hello Ryan, This is the Customer Service Manager here at GHOST Vapes. We have spoken via email regarding the issue with your order. When I contacted you regarding your order earlier this week was to ensure that you were the person that placed the order, standard fraud prevention. As promised your order shipped out on Friday and will be delivered on Monday by 3:00 pm. I will send you your email with your tracking number. Typically we send an email notification with your tracking information when the order ships. I am sorry that you did not receive this email. Sincerely, The GHOST Team
Eric F.
The vape just doesn’t work as well as others I have. I was hoping from the reviews it would be great but I don’t use it as much as my AirVape X. Sorry
Response from GHOST VapesSep 22, 2019
Hello Eric, I am sorry to hear that the unit is not functioning properly for you. We would be more than happy to assist with any issues that you are having. Please feel free to email us at [email protected]. Sincerely, The GHOST Team