Stuart
I thought I loved the product and the service....
Love the product and the service. The only reason I can’t give them a “5” is because the extra battery packs and the fast charger are not available now. This creates a need to have a back up vape. Once that is resolved, this will be 5 star plus! (Half off of these accessories to those of us waiting wouldn’t hurt either.....😎).........I just dropped this rating from a 4 to a 2. My vape is having issues and the response I got from Virgil was less than helpful, or acceptable. I certainly hope he isn’t one of the owners of the company...”Response to your response”...I do NOT do video calls for anything, especially a vape. The issue is the unit, not how I’m using it. The haptics are NOT working. A solution instead of a headache would be nice.
Response from GHOST VapesJan 27, 2020
Hello Stuart, I am the Customer Service Manager here at GHOST Vapes and I am so sorry to hear about the lack of support that you received from my team. I read over your tickets with Virgil and from what I read Virgil was very helpful and requested if you would like to conduct a video call to determine the issues with your unit. Unfortunately, you did not respond back to his request. If you are still interested in conducting a video call, please let us know, and we will be glad to assist you. Sincerely, The GHOST Team