LH
Disappointed
I ordered a print for my daughter for Christmas on December 14. Unfortunately, the print arrived on the 26th. While the image was printed on thick card stock, it was delivered in a cylinder. The print had to be pressed between heavy books for several days. Also, based on the photo that was provided after I placed the order, I assumed the print would be matted. Although I'm disappointed with the product, the customer service experience was very good. I received quick responses to my email inquiries.
Response from GhibgenDec 31, 2025
Thank you for taking the time to share your experience. We’re truly sorry that your print arrived later than expected and that the packaging and presentation didn’t meet your expectations especially for a Christmas gift for your daughter. During the Christmas period, we experienced a significantly higher volume of orders than usual, which unfortunately caused some delays despite our best efforts. That said, we understand how important timely delivery is, and we appreciate you pointing out the details about the delivery. Your feedback helps us identify where we need to be clearer. That said, we’re glad to hear you had a positive experience with our customer support team and that your inquiries were handled promptly. We truly value your feedback and appreciate you giving us the opportunity to learn and improve. Thank you again for your honesty and for choosing us.