Gexa EnergyReviews of gexaenergy.com

They start off looking good, however as the months go on they start raising your rates so what you paid 2 months ago for 1000 kwh was $130. goes to $200+ and now for 1081 kwh is $265

This is twice I've had my electricity cut with no warning. I just looked at my account and see I have been switched to paperless which I did not do. Bills are high. I am in a very small house (less than 1200 sf) with a few window units and always over $300/m with one person staying there.

Is charge me $620 for 2700 kw is to hi the price

GEXA has the worst customer service of any company I have ever dealt with! Their Guatemalan Call Center has the worst people you could ever encounter! They lie, play games, stall, refused to put supervisors on the phone. You have to really press to get a supervisor. Supervisors are unethical, unprofessional, zero integrity. It doesn't matter who you talk with they do absolutely nothing but waste your time! I spoke with Supervisor Jennifer Sibrian who refused to adjust my payment correctly after I cleared up the entire past due amount and demanded me to pay the entire past due amount again, before my services were restored. This is outright extortion tactics! THEY ARE INSANE!! The call center agents and supervisors are subversive, irresponsible, dishonorable and use evasive tactics, the only way you can get anything done from this company is escalate to C level people within the corporate office in Houston. Stay away from this company at all cost! While I am writing this I am on the phone with Joselyn who claims to be a call center supervisor for the Guatemalan call center, she keeps putting me on hold, I have been waiting for more than 25 minutes now and still hasn't come back to the phone. This is one of the many evasive tactics they do. These people, are really just paid for hire con artists! Avoid this company like the plague that it is!!!!

For 3 weeks I get charged $174 for 1156kw. Thats outrageous. Gexa is fraud. I was supposed to be charged 11.9 instead getting rate of 17.5 Why??? You guys are bad company over all. I need to cancel this service.

They really don't care at all about anyones situation!!! I've been with the crass Company for two years and was not Properly notified About my contract ending because they failed to update my mailing address when I transferred my services to a whole new address !!! I accumulated a $500+ bill when my bill typically is less than $100. I simply asked for assistance with one bill after already making a payment to avoid disconnection and these bloodsuckers could careless!!! As Someone who's never even received assistance this is offensive, but more so upset that I've already renewed the contract! It might just be worth it for the $150 to go ahead and get out of a contract than to remain with a company that doesn't give a s**t about its people!!!! Definitely will never recommend this company and will turn anyone away who may consider!!!

I have had my son's electricity plan with Gexa for nearly 2 years. He lives 5 hours away from me. Because of this I cannot have a Discount Energy Plan down here by Houston. My credit is excellent. Gexa will lose my son's account shortly. How stupid is that???