Sarah M.
Stopped communicating
I initially had a good experience signing up, and with my first shipment. My second shipment was light/incorrect (not enough formula for the month), and then I was double-charged in the third month. They did refund one of the charges but never shipped my order and now do not respond to emails. I've filed a dispute with my credit card after trying to contact them multiple times for 7 days. I hate to go that route but given the radio silence, I don't know what else to do.
Response from getzeuss.comAug 31, 2023
Hi Sarah, I sincerely apologize for the challenges you've faced. Our manager has been informed and is actively addressing the concerns. Our partner pharmacies are currently experiencing shipping delays due to an exceptionally high volume of orders and limited stock. We're striving for transparency regarding these shipping timelines and are working diligently to improve the situation. For any further assistance, please feel free to contact [email protected].