Michael S.
Not 100% satisfied
To be honest the experience was good and my advisor Michael Provine was great. The issues I have are below: 1) 2017 Chevrolet Colorado was delivered filthy on the inside which during these times that is unacceptable. 2) When I brought up issues like a broken jack I was instructed to watch a YouTube video on how to replace hydraulic fluid in the jack and that should solve the problem with the jack not working when in fact you should’ve recognized this during your vehicle inspection and it should’ve been corrected before listing it for sale. I’m still waiting to see if this is something I have to replace out of my pocket or are you sending me a new jack. 3) I’ve had the truck for 2 weeks today and I’m not even sure that the loan will be approved even though I’ve been assured that the loan is approved and all paperwork will be submitted and finalized. 4) I’m sure I won’t hear back regarding what I’ve said above.
Response from gettacarMar 25, 2021
We really appreciate the feedback. Please expect a call from our service team to learn more about your experience, but we're glad to hear overall you had a good experience. Thanks again and welcome to our gettafam, enjoy the new truck!

