Hannah S.
DO NOT DO BUSINESS WITH GETTACAR
DO NOT DO BUSINESS WITH GETTACAR! Terrible customer service. Business done horribly. My husband and I found the truck of our dreams at a great price. Too good to be true? Yes! They screwed us over royally. My husband applied with me as his cosigner. Our credit was run multiple times and we were approved the next day. "Jimmy" contacted us and asked for a few more details so that everything could be finalized and we complied. He assured us he would reach out before he left for the day. We never spoke to him again. He Ignored our calls and texts. We couldn't get anyone to answer the 1-800 number or anything. Finally, the next day, a guy answers and we explain what happened. He tells us that truck was sold to someone else now. I asked to speak with a manager and later that day "Clay" calls. He apologizes, saying it was all mistakes on their end, and says his top salesman "Tom" will reach out to us in the morning to help us out and possibly find another vehicle. Nothing. Not only did they damage our credit, but they sold a truck out from under us and made no effort to make it right. Do not trust this site. These people do not do fair or trustworthy business.
Response from gettacarMay 1, 2020
Hi Hannah, we appreciate you guys reaching out to gettacar, while we wish we could have helped with the original truck it was sold within minutes after initially speaking with you, our inventory is live and hard to know if someone else is in the process of buying the same vehicle. While we do have an approval we’d love to try and help get another truck for you guys. It is never our intention to leave customers unattended and will be sure to look into any internal findings regarding the events that took place. Please be sure to call us at 1-888-600-7622 during our normal business hours Monday - Friday 9:30am - 7:30pm and Saturday 9:30am - 5:00 pm (EST). Thank you!