SpyFocus Reviews | Read Customer Reviews of getspyfocus.com

SpyFocus Reviews | Read Customer Reviews of getspyfocus.com

SpyFocus reviews

267 approved reviews, newest moderated first

Nancy D.
Jul 29, 2026
This camera sounds perfect
This camera(s) sounds perfect for my needs (watching over my 95 year old Mom when I have to step away). Very much looking forward to receiving the product and I'm hoping 'easy set-up' is my reality!
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Pamela H.
Jul 22, 2026
I had a question by email
I had a question by email. The battery life before recharging it and got an immediate response. An answer r by email that quickly was very unexpected for me. Great job!!
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CHRIS
Jul 21, 2026
Customer service sucks
Scammed where is my refund. You should be ashamed of your terrible customer service. Order canceled immediately as chargedbim us funds. This was not disclosed and has been over 45 days waiting for refund. Disputed with Scotiabank and their service isn't much better.
Response from SpyFocusAug 11, 2026
UPDATE Hello Chris, Thank you for sharing the needed information. We have located your order and see that the situation was resolved in the meantime. Customer experience is important to us, and we use input like this to improve our products and processes. Thank you for taking the time to share your experience. If you have any further questions, please do not hesitate to reach out. ______________________________ Hello Chris, Thank you for your feedback. We take your refund situation seriously and would appreciate the opportunity to review the case in detail. We have sent you a separate request for your order information, as we were unable to identify the order from the review alone. We look forward to assisting you further. Kind regards, Laura from SpyFocus
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Austin's R.
Jul 20, 2026
Disappointed
Did my research and according to internet search these mini cameras were rated #1....Ordered June 20, 2026 ....I wished the cameras were as good as the online research said; they were not easy to set up, the app did not work with camera and I decided to return. I did see reviews online that indicated getting refund on return was difficult. It seems to be accurate. Items were returned (at my expense for $10.40 postage) and received July 9, 2026, with 5-7 days expected to received my refund and could take up to 3-20 days?? Still waiting!!! Please send my refund ASAP, very disappointed in customer service.
Response from SpyFocusAug 11, 2026
UPDATE Hi Austin, Thank you for sending over your order details. We have located your order and assigned an agent to review your case further. Our team is eager to look into the situation and work with you toward a resolution as soon as possible. ___________________________ Hi Austin, Thank you for sharing your experience with us. We understand that the product did not meet your expectations. Depending on your payment provider, a refund can take several business days to appear in your account. As we were unable to locate your order from the review details alone, we have requested further information so we can review your case. Looking forward to your reply, Laura from SpyFocus
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Paul
Jul 18, 2026
Das Produkt Mini Camera ist das…
Das Produkt Mini Camera ist das unbrauchbarste Produkt, das ich je gekauft habe.....
Response from SpyFocusAug 11, 2026
Hallo Paul, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu geben. Ihre Erfahrung mit der Mini-Kamera ist uns wichtig. Da wir Ihre Bestellung anhand der Bewertung allein nicht identifizieren konnten, haben wir weitere Details angefordert, damit wir Ihren Fall untersuchen und Ihnen direkt helfen können. Mit freundlichen Grüßen, Laura von SpyFocus
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paul A.
Jul 16, 2026
My complaint was dealt with promptly…
My complaint was dealt with promptly and handled in an extremely professional manner.
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Patricia B.
Jul 15, 2026
Easy
Easy. Fast easy to use
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ImeldaDre
Jul 10, 2026
so far so good
so far so good. Have not received product yet. Just ordered. sounds great! online experience good.
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