Dave B.
Someone answered the help phone and…
Someone answered the help phone and started my product return process! I am hopeful that this process will continue to go in a positive direction. Person spoke clearly and gave good instructions.

SpyFocus is a compact, rechargeable security camera that helps you keep a closer eye on your home, inside and out. Easy to install and packed with smart features, it lets you check on your home, pets, and belongings from anywhere through your phone.The 1080P HD camera delivers clear, detailed video day or night, and automatic night vision switches on by itself using a smart light sensor. A 150° wide-angle lens covers more of each room with fewer blind spots, while motion detection sends real-time alerts to your phone the moment something moves. Use it to watch for package theft at your doorstep, keep an eye on pets home alone, or monitor your driveway, yard, or a vacation property. Recordings are stored on a MicroSD card, and the iOS and Android app lets you view live footage and recorded clips at any time.Setup takes under 3 minutes with no drilling, wiring, or electrical work: scan the QR code on the box to download the app, connect the camera to your phone and WiFi, then place it with the 360° magnetic mount or the included sticky tape. It works indoors or outdoors and can even be mounted upside down. The app notifies you when the battery needs recharging.
SpyFocus (getspyfocus.com) has 267 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Dave B.
Someone answered the help phone and started my product return process! I am hopeful that this process will continue to go in a positive direction. Person spoke clearly and gave good instructions.
Mike M.
Ease of contacting return procedure.
Jonathan O.
Hi, they where not what I expected i need a better view. Thank you
Response from SpyFocusMar 25, 2026
Hello Jonathan, Thank you for sharing your feedback. We understand that getting the clarity and view you need is important. An agent has been assigned to review your case and explore potential solutions to enhance your experience. Kind regards, Laura from SpyFocus
Monica R.
The battery life was only 20 minutes, Could not connect to Wi-Fi. Will only connect to older Wi-Fi. Has bugs and crashes. Has very low resolution. Complex to configure. Useless instructions.
Response from SpyFocusMar 25, 2026
Hi Monica, Thank you for sharing your experience. We understand your concerns regarding battery life, connectivity, and overall product performance. Your feedback on product quality is important to us, and an agent has been assigned to review your case. Our team is ready to work with you to address this situation and find a suitable resolution. Kind regards, Laura from SpyFocus
Rosaria R.
Great options, scary total. Hopefully I can return some items
Response from SpyFocusMar 24, 2026
Hello Rosaria, We value your feedback on our product selection and total pricing. All costs, including currency, shipping, and optional protection, are displayed before checkout to help plan your order. As we could not locate your order from the review, we invite you to provide more details so we can assist. We will gladly look into your case and guide you through the return process if needed. Kind regards, Laura from SpyFocus
Jerry
customer service is available 24/7 .. Very helpful and polite...I had a very good experience .. I am requesting a refund due to the item not able to fit my need
customer
Could not get cameras to work. I have 5g phone. did not know when I ordered cameras that they would not work with 5g. called customer service they understood and said no problem, could send all back for full refund.
Greg
Soon after ordering the products we realised it was not what we wanted but could not cancel the order. And followed your advice and on receipt, we opened one and it was not what we required,so have decided to return 2 for a full refund as advised by you.