Cody M.
Was pre approved than not
Was pre approved than not
Response from SimpleDirectJun 4, 2024
We're truly sorry to hear about your experience, Cody. It can be frustrating to receive a pre-approval notification only to find out later that the approval status has changed. This situation can occur for various reasons, including changes in credit information or the discovery of additional financial information not provided during the initial pre-approval process. We strive to make our application and approval process as transparent and straightforward as possible, and we understand that this experience did not meet your expectations. We're committed to improving our services and would greatly appreciate the opportunity to review your application process to understand where things might have gone wrong and how we can prevent such situations in the future. If you're willing, please reach out to us directly with more details so we can better assist you and potentially re-evaluate your application with the most current information. Your feedback is invaluable to us as we work to enhance our customer service experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. - George