Startup Mentality. Non-Startup Experience.GetSafe was started by a group of home security industry veterans that wanted to provide an easy way for customers to protect themselves, their homes, their families, and their belongings. We provide quality and reliable 24/7 medical alert services in the U.S.
GetSafe Medical Alert (USA) (getsafe.com) has 57 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 46 reviews with 5 stars · Clear filters
Rico F.
I placed my order today and with other reviews I have read I have no doubt this system will work the way its suppose to. I give my props to Ana (Customer Service Rep). Every question I had was dealt with a quick and informative response. She was very kind and professional. If others on her team serve customers like in my experience than I choose a great system and have no worries about them monitoring my home. :)
James S.
I am not the most techie of people and the customer service has been stellar. And, today I accidentally tripped the camera's motion sensor while armed, and the siren and lights were impressive. Can't recommend highly enough.
Response from GetSafe Medical Alert (USA)Oct 7, 2016
Hi James, We are so happy to hear you are satisfied with your GetSafe experience. Our company thrives on customer feedback so we really do appreciate you taking the time to share your thoughts. If there is ever anything we can do please don’t hesitate to reach out to us! Securely Yours, Team GetSafe
Matt C.
Definitely glad that I went with this system! No buyer's remorse after two months. Responsive team. Works exactly like it's supposed to.
Mark K.
I purchased the GetSafe system for our new (older) home. The products all look great - much nicer appearance than my previous SimpliSafe system. The installation was very easy and it was also easy to add additional products to the basic system (I added a couple of motion sensors and a smoke alarm). Overall, GetSafe was easier to install than my SimpliSafe system and the GetSafe app works great!
Response from GetSafe Medical Alert (USA)Aug 26, 2016
Hi Mark, We are so happy to hear that you have been enjoying your system and that the set was easy. We appreciate you taking the time to share your thoughts with us, customer feedback is very important to us! Feel free to reach out to us if you ever need any help! Securely Yours, Team GetSafe
Marian P.
I was given the GetSafe system to review it on my blog, but leaving this feedback was completely optional and all opinions are my own. The system was easy to install and easy to use. The video tutorial and customer support were excellent every step of the way. I would have no hesitation referring this system to anyone.
Liesbeth M.
Reliable, well-designed, and easy to use.
Pearl
I researched security systems for some time before choosing GetSafe and pleased with my choice. My experience: Excellent customer service; responded immediately; friendly, no attitude; walked me through how to customize app as I am not tech savvy - very helpful. Responded to my many questions with a 'smile.' Pluses: works with both Android and iPhone (we use both in our family); able to operate system remotely; ability to customize; no contract for monitoring service - a big plus; took care of a couple of issues promptly. I also purchased camera motion detector and fob. Make sure you order batteries for optional equipment. Start up kit comes with batteries. Highly recommend.
Response from GetSafe Medical Alert (USA)Jun 15, 2016
Hi Pearl! Thanks for sharing your experience. We're happy to hear that our customer support team was there to help you out with your questions. If anything else comes up, don't hesitate to let us know, thanks again!- Team GetSafe
Alan
Super easy to setup and use. Ordered the starter kit for my condo and everything works without any hiccups. Mobile app is fluid and I use it to check into my video camera each day. Will order a couple more cameras to secure the bedrooms. Great system!