Erik J.
Had to report to bbb
We did the pass last year and the policy auto renewed. Last year when we they changed the offers they would refund us the cost of going to the location that they originally offered. For example, I went to a waterpark and found out the pass wouldn’t work. When I called them they said just pay to go and send them a receipt for refund. It went well. The next year, after we renewed, the company changed ownership and ultimately policy without legally getting my agreement or properly informing me. The policy says I have 120 days to request a refund. Well they were offering passes to a waterpark called white water for approx 9 mo. It wasn’t until outside of the return window that they changed the offering. Instead of honoring what was done in the past, they are stating I’m outside of any return window and they’re just sorry. I’ve emailed back and forth with customer service to no avail. This is classic bait and switch and I would like the market to know what happens if you trust this pass. They change offers after it’s too late to ask for a refund and essentially steal your money. I would get litigious if this were bigger than a small claims court amount of money.