GetonfleekReviews of getonfleek.com

Ive ordered a tracksuit. Still have not got it. I emailed them 7 times asking for tracking number. Finally they gave me a tracking number only to find out it did not work. Called them no answer so emailed again and they said order was sent out 3 weeks ago. Bout a month now nothing still. Heather is straight garbage didnt help me out with any of my questions. So when i asked for a refund the second time heather said it was delivered to front porch. After asking numerous time without a tracking number they said it was already delivered but still did not received anything. Still dealing with this situation now. DO NOT DO BUSSINESS WITH THEM. THEY ARE A SCAM.THEY TAKE YOUR MONEY BUT YOU WONT GET YOUR ITEMS. BEWARE..

In June of 2016, my husband came across a photo online of a ramen noodle sweatshirt. Being the "amateur ramen enthusiast" that he is, he forwarded it to me for a laugh. I saw the perfect opportunity for a fun Father's Day gift, so I did some searching and came across the shirt on Getonfleek.com. The shirts were quite expensive, so I opted to order a t-shirt. After shipping, it cost $34.94. I placed my order on June 7, thinking there was a good chance it would arrive in time for Father's Day on June 19th. To my dismay, the shirt didn't ship until June 16th, despite their website stating "All orders require a 3-5 day production period and are shipped out shortly after." It then took over 2 weeks to arrive (again, despite shipping estimates of 1-9 days on their website). :( Come to find out, it shipped directly from China. Upon opening the package, the first thing we noticed was that the size Large t-shirt was HUGE. My husband normally wears a Large in all his shirts, an he was swimming in this one. It was the equivalent of a US XL or even 2XL. The neck hole was disproportionately large and looked ridiculous on him. Then, after more investigation, we discovered a defect in the construction of the shirt. Underneath the right sleeve, the side seam had caught the adjacent shirt fabric, creating a bubble/ripple. On July 5th, I attempted to call Getonfleek. Their phone line went straight to voicemail. I tried again on July 6th....again, straight to voicemail, so I left a message asking to be called back. I never received a return call. On July 8th, I emailed. From that point forward, I exchanged many emails with Heather. She stated "I did call you back and got no response," however I had no missed call or voicemail (when I asked if she left a message, my question was ignored). I explained the issues with the shirt and asked about options for replacement or refund. I was told, "I apologize for any inconveniences you've encountered. I am more than happy to do the return for a smaller size .You can use the link below and follow the steps under Returns & Exchanges . Once we receive the items we can issue a replacement or refund." Their return policy states: "We offer a satisfaction guarantee on all purchases. Your return items must be sent back in the condition you received it, unworn, washed or damaged and with tags attached, within 90 days of your purchase. We issue refunds on the original payment method excluding all taxes and shipping costs. A restocking fee of 30% will be charged unless returned due to our error or damage." Upon reading this, I was concerned about their restocking fee, so I asked Heather about it: "I just wanted to confirm that there will not be a restocking fee on this exchange. Also, will you be covering the return shipping since the item is defective?" Heather responded: "Once we receive the product and have it inspected you will be contacted by the refund team regarding your return." I found this to be rather vague, and it made me incredibly uneasy, since I would be paying to ship the item back, not knowing whether I would be getting my money back or not. However I did not see any way around it, so on July 25th I mailed the shirt back, at my own expense. As of August 5th, I had not heard anything from Getonfleek, so I emailed Heather again, asking for a status update and confirmation that they would be reimbursing me for my shipping costs since the item was defective. Heather replied: "We have either not received or completed processing your return but I will contact you as soon as it your return is completed." According to tracking information, the item had arrived on July 28th, which seemed an excessive amount of time to process a return, so I asked for a response/refund by close of business on August 9th (over 2 weeks since receipt). On August 9th, Heather wrote: "We have received your return. We can go ahead and process your refund inclusive of a 30% restocking or exchange it for a different size. Please let me know if you would like to proceed with your refund and I will have it processed right away." On August 12th I responded: "I am confused why I am being charged a restocking fee. The item was clearly defective - I have attached photos for your reference [see photos above], although your team should be able to see the fabric caught in the seam for themselves. Had this been a simple return where we did not want the item, I would totally understand, and accept, having to pay a restocking fee. As it stands, any damaged/defective item should be eligible for return/refund. Furthermore, asking for a restocking fee on a defective item indicates that this item would potentially be resold to another customer. Hopefully this is not the case as it would raise some very troubling questions. I attempted to confirm the issue of the restocking fee before sending the item back, but my questions were deferred and I was told to simply go ahead and return it. Now I have spent my own money to ship the item, and am being denied a full refund which I clearly deserve. This has been a very frustrating process. I was considering exchanging the shirt, but after my experience with the faulty product and the disappointing customer service, I don't feel comfortable having another one sent. I would like 100% refund of my original purchase price (including shipping), as well as a refund of my shipping costs to send the defective product back, as is customary and expected of reputable online retailers." Later that day, Heather responded: "Thank you for reaching out to us. We're sorry that you did not have a great shopping experience with us. I went ahead and ran your returned item by quality control and we've concluded that the item is not damaged or defective. All of our products are custom made and made to order so the 30% restocking fee goes into the cost to produce the item, we do not resell any opened returns, instead we donate them to goodwill. We're sorry that you are not satisfied with our product but at this time we can only issue a refund with a restocking fee or we could exchange it for another shirt with the same design or a different design. Please let us know how you would like to proceed." Once again, Getonfleek's Return Policy: WE OFFER A SATISFACTION GUARANTEE ON ALL PURCHASES. YOUR RETURN ITEMS MUST BE SENT BACK IN THE CONDITION YOU RECEIVED IT, UNWORN, WASHED OR DAMAGED AND WITH TAGS ATTACHED, WITHIN 90 DAYS OF YOUR PURCHASE. WE ISSUE REFUNDS ON THE ORIGINAL PAYMENT METHOD EXCLUDING ALL TAXES AND SHIPPING COSTS. A RESTOCKING FEE OF 30% WILL BE CHARGED UNLESS RETURNED DUE TO OUR ERROR OR DAMAGE. In a nutshell, I am nowhere close to satisfied. The product we received was defective and the customer service was so poor I would never shop at Getonfleek ever again. It is frankly incomprehensible that they would attempt to deny the stitching flaw in the face of photographic evidence. It is clear that their products come straight from China with little or no quality control whatsoever. In addition to the flaw, the sizing is ridiculous. The size chart on their website states that a Large would fit a 5'10", 170lb male. Perhaps what they meant to say was that it would fit TWO men of this stature (my husband is 5'10" and 200lbs). Unfortunately we did not think to take measurements or photos of the size issue in the face of the stitching flaw, but buyer beware that it is nothing like the size chart indicates. Buyer also beware that Getonfleek does not appear to honor its documented satisfaction guarantee, even in the face of a defective product. Therefore if there is any chance whatsoever you may want or need to return your purchase, you should shop elsewhere.