Shonda F.
⭐ 1 Star
⭐ 1 Star — Extremely Disappointed! Buyer Beware! I paid $329.98 for a custom acrylic business sign from Stride Sign Co., and the entire experience has been incredibly disappointing. The sign arrived scratched, damaged, and with the WRONG mounting hardware. For a sign at this price point, I expected a professional, high-quality product, especially since it was purchased for the opening of my new medical practice. Instead, I received what appears to be a cheaply made acrylic sign that arrived in unacceptable condition. Initially, communication was excellent. The company acknowledged the issue and assured me in writing that they would “send another immediately” with the correct hardware. I was also led to believe that a refund or complete replacement would be provided. As requested, I supplied photographs documenting the damage, the packaging, and the shipping label. I cooperated with every request and gave the company ample opportunity to make things right. Unfortunately, that is where the customer service ended. Despite multiple attempts to follow up, I have received NO replacement, NO refund, and NO meaningful response. The company went from being extremely responsive before resolving the issue to essentially ignoring my concerns. As a small-business owner preparing to open a new medical practice, I understand the importance of customer service, accountability, and standing behind the products you sell. Mistakes happen, but how a company handles those mistakes speaks volumes about its integrity. I paid over $329 for a damaged product with incorrect hardware, and despite promises to correct the situation, I have been left with nothing but frustration. I have photographs of the damage, proof of purchase, and email correspondence documenting the company’s promises. I absolutely DO NOT recommend Stride Sign Co. Based on my experience, I would strongly encourage other business owners to think twice before purchasing from this company. Extremely disappointing product quality, customer service, and lack of follow-through.
Response from STRIDEOct 19, 2026
Hi Shonda, We believe this review was posted to the wrong business. We are STRIDE, a telemedicine healthcare company, and we are not affiliated with Stride Sign Co. We do not manufacture or sell business signs. We understand your frustration, but we kindly ask that you remove this review and repost it under the correct company's profile so your concerns can be addressed by the appropriate business. Thank you for your understanding.


