Launch MedicalReviews of getmyphoenix.com

I contacted Launch Medical customer support 40 days ago and have not received any response. I used my Phoenix only eight sessions before the plastic cone cracked and fell off. There were also multiple cracks in the plastic body. There is no way this machine could possibly last 70 sessions as advertised. I requested a full refund. They have not even offered to replace the machine nor even the broken cone. It looks like they have shut down their operation and disappeared. I paid $740 for the unit.

Lost $600.00+ to Launch Medical. Bought the Phoenix and after it didn’t arrive in a month, I reached out and they said they were back ordered, yet I was still receiving notices showing that they had stock albeit low, but still had devices. Reached out again and said that they had orders arriving soon, and I would receive within 2 weeks. After 3 weeks reached out again, and told that if I didn’t want to wait, they would issue a refund. I said I would wait after waiting for 2-3 weeks, I requested a refund. Received an email, showing someone, notifying someone else in their company, that I had requested a refund. Refund never happened. Very disappointed. Not reputable, do not do business with them. (If they Still exist)

Launch medical of late is a now scam disaster, has lost all of its credibility. I need a replacement part, and now this is almost impossible. They keep their line open and never respond. This is a real "your fired' company, (without a deserved firing quad). There must be a way to filE a formal complaint, if this a registered company.

I would give this company a ZERO if possible. Ordered the product with (misplaced) confidence that since it had a "money-back guarantee" that if it didn't work as we'd hoped, we could get a refund. HA! Don't fall for it. Tried to return the product within the timeframe and was told we would get a return label and refund. Never happened. Called back a few wks later and was told we were outside our return window now and basically - too bad. Asked for SV and was then told they had to escalate the case and SV would contact us...nothing for a few more weeks. I kept after them and was told that they were behind (holidays) and someone would reach out. Again, nothing. Now they won't respond at all to my emails. I don't bother with phone calls anymore, I'm sure I'll get another lie. Please don't waste your money like we did.

They have stolen my money and I have nothing to show for it! It is now February and I ordered in October 2025. Delays, delays..then.in December, I couldn’t access the chat feature to speak to representative. So a week later I tried to call. I was on hold for 8 hours (just multitasked while on hold) and NO ONE picked up. January- their website is completely down. I can’t see my order, my status or anything. I just lost $600 - I’ve never been scammed this badly by a supposed “legitimate” company. I don’t know what to do to get my money back!

I ordered the Phoenix and smart ring in Sept, waited till December to call, was given the supply chain crap, waited 2 weeks called and canceled my order. was told a refund would arrive in 5 to 10 business days. Called again in 2 weeks, talked to a rather nasty unprofessional fellow named Chris. It is February and still nothing. I think this company is stealing people's money and I am going to get screwed like so many others. They are now not answering their phone and Emails

SCAM!!! I ordered the Phoenix and did not receive the anticipated results so I returned it within the trial period for a refund. I was then told that there is a $97 restocking fee, which i didn't like, but ok. It has been 3 months and still no refund, After many excuses, no one now answers the phone and the website will not allow you to access your account. Don't walk, RUN from this place.

I ordered this for my husband for an early Xmas present and never got it. I asked for a refund and they said it would take about 10 business days or whatever and never got my refund. I went to their website and it’s down now. What’s the deal with this anyway? I want my f@cking refund and I had paid the full price on my credit card in which I have to frickin pay back btw. Welp… I guess I learned my lesson on this scam. Smh…