Stormie D.
RUN AWAY from this company
RUN AWAY from this company. We booked them through uhaul in March for a move and they were terrible. Booked 2 guys and one showed up an hour late with no notice. They had zero experience or idea what they were doing. Didn’t wrap any of our furniture, didn’t remove drawers from dressers, no clue what to do. My husband and I had to move a lot of the furniture ourselves the first hour while we waited for the other guy to show up and that’s only the beginning. They brought my daughter’s brand new dresser downstairs and the drawers fell out and broke and they also broke our floor. They texted pictures to their boss Jordan at that time (they told us they were and we saw them do it). Then it came time to move a brand new fridge out. These guys had no clue how to muve appliances even with the dolly. I told them we had to remove the fridge doors first but they insisted they would get it out the door even though they didn’t measure either. They got the fridge to the doorway and shocker it didn’t fit. So they propped it up on the back corner and broke the wheel and then BROKE MORE OF MY FLOOR. Again, they took photos and sent to their boss Jordan to notify him. Fast forward, they finished loading the truck, did NOT secure anything and just piled what they could into the back. Again, they took photos of the truck loaded to send to Jordan that the job was complete. When we got to our new house and opened the truck EVERYTHING was broken. I’m talking they put all our wall apart, canvases, mirrors etc. on the floor of the truck then threw the couches on top, so all my photos broken, mirrors shattered. We had one of those standing tool chests with the. Roll out drawers, brand. Ew, they shoved it in at the end and didn’t secure it so the top half fell over and damaged our brand new fridge, couches, dining room table, bar stools. One of our shelving units was split into 10 pieces and fell right out of the truck. I had purchased insurance through uhaul and this company to cover damage. When I filed a claim uhaul said it was denied because this company wouldn’t respond to any calls, emails or send photos to them. All I have are the photos of the broken items and flooring and they won’t use it. I’ve reached out to moving muscle NUEMROUS times through phone, email, text, you name it. My attorney also has reached out. The only response we got was from JORDAN who said he would contact uhaul and get this figured out for us but instead he didn’t and hasn’t responded to either of us. And good luck trying to get someone to answer the phone there. I’ve filed a complaint with the BBB as well. We have over $7,000 worth of damage to all of our stuff, and we can’t even get a call back. Save yourself the trouble, don’t bother with the insurance and RUN far away from this company.