Mario R.
An Unexpected Reminder of What Customer Care Should Be
I’ve been a LIVFRESH customer since 2023 and have recommended their toothpaste to others because I genuinely believe in the product. This week, I finally had my first experience with their customer service—and it was exceptional. I accidentally ordered a five-pack of the wrong formula. The mistake was completely mine. I contacted LIVFRESH hoping they might allow me to return the unopened product and apply what I had paid toward the formula I intended to order. Instead, Crizelle told me to keep the five-pack and share it with family or friends, and LIVFRESH sent me the Gum Protect+ formula I had intended to purchase at no charge. I was genuinely taken aback. I didn't expect that level of generosity, particularly when the mistake was mine. But what stayed with me most was how I was treated. The communication was warm, personal, and genuinely kind. In a world that can sometimes feel hurried and impersonal, this was an unexpected reminder of what exceptional customer care feels like. I’ve recommended LIVFRESH for years because I believe in the product. Now I can just as enthusiastically recommend the people standing behind it.