LIVFRESH DentalReviews of getlivfresh.com

Tried the peppermint. Horrible sensitivity that I've never experienced before. Stopped using it and sensitivity disappeared. if you must try this toothpaste- order through Amazon so you can return it. Also don't order the mouthwash- tastes terrible!!

Order on December 15, 2025. Customer service number kept in hanging up, no live person. Wrote an email pertaining to where my order was that was tacked on to my credit card on December 16, 2025. No response. Package tracking number assigned in first week of order was picked up by UPS in first week in January 2026, 3 weeks later. I am canceling future orders. Was told it will be expected on January 9th or there after. Was plopped on my doorstep out in freezing cold today January 6, 2026. Thank goodness I walked out my door and brought in to thaw. Terrible, terrible German runned company. Like Aldi’s and Lidl ‘s they skimp with the help. I cannot deflate their excellent product. But I’ll spend my money with a store or Amazon and buy regular toothpaste after this shipment is gone. Good riddens LivFresh your customer service and delivery sucks. Just like all the review say. Too bad I did not find this site about their dreadful service to customers sooner.

The toothpaste is okay. Very small tube with a large price tag. It does clean well but doesn’t do a ton for breath freshening or whitening. What’s worse is that the company will email you EVERY. SINGLE. DAY. About toothpaste. I’ve gotten as many as five emails in a single day. Their customer service apologies and swears I’ve been unsubscribed and then I keep getting emails. They apologize again and say they will escalate the issue to technical support and then they disappear. I started commenting on the ads I see on social media. Same thing. Apologies and asking me to message them but no response when I point out there is no messaging option. After I informed them they are in violation of the CAN-SPAM Act, they blocked me on Facebook. I will never do business with Livfresh again.

The toothpaste is actually great. But the customer service and shipping departments are beyond dreadful. They don’t respond. My order is lost. I ended up canceling the subscription.

Ordered Toothpaste tubes and mouthwash in November. Similiar story to other reviewers in early December got a notification of a label being created for UPS. On or about December 19th got a notification that UPS was going to pick up the product and that I would receive it on 1/2/26. As far as I can tell the product hasn't shipped yet and it's been over 2 months. Got two e-mail responses from their Customer Service apologizing for the delay. But other than this tea and sympathy response no real offer to make good other than confirming the 1/2/26 date. At this point I would never give them another dime as they seem all about clever marketing and sales with at best a terrible back end in terms of fulfillment. Don't waste your money run don't walk away from this operation.

My experience is identical to other reviewers. Placed an order on 12/02/25, received an email on 12/11 which said that they were waiting for UPS to pick up my package, and another email on 12/15 which said that they were still waiting for an update from UPS. I replied to the 12/15 email, asking them to contact UPS, and I sent a message yesterday, 12/19, on their website. I couldn't find a telephone number to call. I called my credit card company, and they have filed a merchant dispute on my behalf.

Nearly identical story as other reviews. Paid for the heavily promoted mouthwash, Dec 4. Label created and awaited shipment by USPS. I started inquiring on Dec 11, to be told USPS has it, and one sentence later, USPS has not picked it up. By Dec 14, I requested a refund due to lack of movement. Customer service apologized, and offered 10% refunded. At this point I did not want a discount on a product I've never received, I wanted a full refund. Another email from customer service promised a full refund on 12/16 if I didn't see the shipment moving. Dec 18 I have requested the refund. Today they've processed a 10% refund and told me they couldn't cancel the order but I could wait for it and then return it and seem to have zero record of the promised refund. This feels very scammy to me, although I loved the toothpaste I purchased from them prior to this order. Going to my bank to file a disputed transaction. Then on to each and every social media outlet I can find.

Bad product - inflamed gums from using it. I tried to return under their guarantee - and I have to bare the costs of shipping it back to the United States. Just avoid this business.