HAVN combines material science and advanced performance fabrics to create clothing that blocks 99% of UV and wireless radiation and supports your wellbeing and long-term health. Discover the first protective apparel you’ll actually want to wear.
HAVN (getlambs.com) has 260 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
getlambs.com
Website
getlambs.com
Category
Clothing & Underwear
Location
Santa Monica, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered over 3 1/2 weeks ago and still do not have my item. I have not received an email recently telling me what's going on. Can you please help me. No one will get back to me.
Response from HAVNDec 9, 2025
Hi — thank you for flagging this, and we’re genuinely sorry for the silence you experienced. That’s not the standard we aim for.
Please reach out to us directly at [email protected] with your order number (or the email used at checkout), and we’ll personally track it and resolve this for you as a priority.
Thank you for your patience — and for giving us the chance to make this right.
KE
Keith
Lousy service
I placed an order on Nov. 23 and never got an email confirmation, the payment was removed from my account immediately. All i got was an email from Art the CEO greeting me and offering to help in any way.
I replied to the email on Nov. 28, and explained I had never gotten any confirmation of my order and supplied my Paypal receipt. No response. I called the help number Paypal supplied on Dec. 5 and got a quick message saying to contact you here.
So here I am no product, no confirmation, no assistance, yet you have my money. Next step is requesting a refund from Paypal. As noted in the response from HAVN, I did receive the product about 2 hours after writing this review but I still never received a confirmation of the order. Thank you, I hope the products live up to the reviews.
Response from HAVNDec 6, 2025
We’re really sorry for the frustration — that’s not the experience we want anyone to have. We found your email and will check what went wrong with our Customer Service.
Your order was processed correctly and was delivered today, December 5th. You should now have the product in hand.
LI
Linda
Didn’t receive a discount coupon for 40% off:
Received a discount coupon for 40% off:
HAVN - Formerly Lambs:
do you work for more than 2 hours a day on your laptop or tablet? If so you need to protect yourself. Our laptop pad is 40% off for Black Friday for the next 48.
Code PAD40 - ends tomorrow.
Put an order in for 2 laptop pads used the discount code Pad40 at checkout. Instead of taking 40% off this horrible, shady company charged me full price at checkout very quickly before I was able to stop the checkout.
Had to write this company multiple letters in an effort to find out why I didn’t get my 40% discount but instead of getting answers they refunded my money but no explanation as to why I never received my discount!!!!
To be honest I was very suspicious of this company because they don’t have a phone number. And also their 3rd party reviews of their products were a bit sus too…..
Response from HAVNNov 25, 2025
Hi Linda — thanks for sharing this. We’ve looked into it, but we’re unable to find any order under your name in our system.
To help us sort this out quickly, could you send us your order number or the email address you used at checkout? Once we have that, we can investigate exactly what happened and make sure you’re fully taken care of.
Thank you for your help — we want to resolve this for you right away.
BR
Brett
I ordered a beanie hat emf protection i…
I ordered a beanie hat emf protection i paid and extra 25 dollars for the 2 day shipping and it's October 27th 2025 and it says the item won't be delivered until may 17 2026 around 3-4 pm. This is bs I expect if I pay extra for 2 day shipping that it's here in 2 days not 6 months later this is bad customer service, Im tempted to file a lawsuit for false advertising and misleading and devious practices. You have to have a product shipped to a person home in 2 days not 6 months later. Dont buy from this company.
Response from HAVNOct 30, 2025
Thanks for reaching out. I checked your order, and your package was delivered on time. The estimated delivery date you saw was a tracking system error — not the actual shipping timeline. You selected 2-day shipping and it was delivered within that window.
I completely understand how seeing a future date like that would be frustrating. We’re sorry for the confusion.
KI
ki
Still unclear if offer I replied to was a scam
they initially promised 50% off if I give them my email address. After giving it to them, 15% is the highest discount they offer, and that’s after texting back-and-forth so much. When I finally replied with the word ‘scam’, my messenger app immediately blocked me for violating content rules, something I’ve never ever experienced before in my life…
****
in response to your reply:
your message bot already told me a few times that there is no 50% offer.
also after the text exchange with your bot, I was asked if I wanted to write a review, which I rarely do. i thought maybe if I wrote what happened in a review, then a human at the company might actually see it and take steps to fix it so others are not misled.
what I saw was very clear, that’s all.
the 50% offer had no mention of ‘T-shirt’ anything - only to provide my email address (which i rarely provide like that).
most everything’s digital behind-the-scenes, so likely whatever was happening on your site is traceable. if you discover some glitch, you can send me a hat as thanks lol.
i truly am glad there are companies trying to help customers protect themselves, so at least thanks for doing that. i am also going to stop replying here, feels like we both have shared our perspectives openly in this forum, which I appreciate as it’s my first time on trustpilot.
Response from HAVNOct 16, 2025
Hey there, sorry for the confusion.
We’ve never offered 50% off — our only active offer is $50 off your first T-Shirt with code SHIRT50. It sounds like there was a misunderstanding.
Also, we don’t use any external messaging apps, so the block you experienced wasn’t from us. If you need help with your order or the code, please contact us at [email protected] and we’ll be happy to help.
MJ
Mike J.
This stuff is junk
This stuff is junk. Started to tarnish 2 days after getting them. 2 out of 4 turning and I’ve only worn 2 so….The “customer service” is trash. No one answers the phone and email sucks due to delayed responses. If you want help…..they’ll ask for a pic of the shipping material inside and out. I mean who in the crap keeps shipping materials days later. Come on. HAVN Jewlery is trash
Response from HAVNOct 7, 2025
Hey there! we think there’s been a mix-up. HAVN doesn’t sell any jewelry, so this sounds like it might be a different brand using a similar name. We make EMF-blocking apparel (like beanies, caps, and blankets) made with silver fibers.
If you purchased from another company, that could explain the tarnishing issue. But if you did mean us, please reach out directly at [email protected] so we can confirm and help you right away.
We take pride in our products and service, and we’ll make sure this gets resolved fast once we can verify the order.
TA
Tommy A.
Not as advertised and plastic.
One of the most expensive items on this store is the joggers for over $300. When I received it I found out that it is over 90% plastic and the material list on the website is actually wrong.
Unlike the other clothes on this website such as the boxers and hoodie I've bought and are good, the joggers is the only one made from different materials even though it doesn't say on the product page.
I created a 1 star review on the product page but they haven't published it on their public website for about 1 or 2 weeks. So it's just a scam website that hides reviews they don't like.
Edit: HAVN replied saying the website page has the materials details. But they only updated the website page a few days after I left a negative review in June.
So it's a double scam. First they lied on the details of the website page. Then they lied again after updating the website page.
Response from HAVNSep 3, 2025
Thank you for your feedback. We’re sorry to hear about your experience with the joggers. Transparency and trust are very important to us, and the product page contains the following information:
Core Fabric: 100% Polyester
Inside Lining: 90% Silver Fiber, 10% Elastane.
As for reviews, all genuine customer feedback is published, whether positive or negative — delays can happen as we verify them to prevent spam.
DB
Debbie B.
Skip this company
I ordered a t-shirt. The shape and fit are odd. It is uncomfortable. I was very disappointed. This was an expensive t-shirt… Also, I didn’t see ANYWHERE that their products were made in China. I would have NEVER bought this t-shirt if I had of known this! I certainly wouldn’t have paid the price. Who knows what’s really in the fabric. 😖 So disappointed!!!
Response from HAVNApr 15, 2025
We’re really sorry to hear about your experience, that’s definitely not the impression we want to leave. Our mission is to create premium, science-backed apparel that genuinely improves well-being, so it’s frustrating to hear we fell short for you.
Regarding the fit, we’re happy to help with an exchange or return: just email us at [email protected] and we’ll make it right.
our products are designed in California and responsibly made in China in certified facilities that meet strict quality and safety standards, as mentioned on our website. We chose our partner there because of their expertise in advanced textiles, especially for our silver-based WaveStopper™ fabric.