HAVNReviews of getlambs.com

Poor communication. Item is not as decribed and does not block anything after multiple tests with multiple items. I'd avoid the company and these products.

Do not waste your money with them. They do not care about their customers. Purchased two items that weren’t shipped in the timeline they promised, then when I inquired, they said it shipped suddenly, but it was too late because I left that property and could not retrieve my package. So I lost $140. Re: Their response below is a complete lie. I never heard anything from them except "SORRY, your problem not ours!" Essentially they were unwilling to do anything about the issue. Also, the items were not noted as backordered at checkout, but an email was sent with an expected ship date. Nearly three weeks past their expected ship date went by before it was shipped, which was literally two days after I inquired. Coincidence? BE VERY CAREFUL doing business with these people.

My order placed 1/30/26. After reaching out almost 2 weeks after, they followed up email stating my 3 were shipping and the order would update with tracking. It is now 2/17/26 and nothing updated or shipped still, no package and now zero updates or reply / response from the company. My order info also disappeared from SHOP and I find that very odd. I am following up with my credit card company today and filing a claim. Also with as many online review sites as ive seen with the same issue I and going to cancel the order and file a dispute. Buyer Beware !

Read Reviews Prior To Buying ANYTHING from this company! i never received my order placed 1/19/26. After reaching out, they followed up immediately with an email stating my 3 beanies t were back ordered and would ship by 2/12/26. Nothing to date, no package and now zero response from the company. My order info also disappeared from SHOP. I am following up with my credit card company today and filing a claim. Also with as many online review sites as possible. Buyer Beware !

My package didn’t arrived at first and I emailed the company. The tracking had said it was delivered. They didn’t offer any solution other than to take it up with the mail carrier (and they have the right to do that). The Mail carrier did find the package. I understand shipping issues aren’t their fault, but I would’ve felt better about it if they had said “let us know if they can’t find it within a week and we will send a new one” Just felt like crappy customer service. And with all the options out there, I’d rather buy from a company with great customer service. But. I have my hat! So all is well that ends well. And, in regards to their reply, I *did* respond to both their emails. Their first response asked if I checked with my neighbors or family members. And then told me if it wasn’t found to file a claim with the post office. I replied: “Yes I checked with my neighbor. They don’t have it. So that’s it? Contact the carrier?” They replied with a lengthy apology, noting my frustration, gave the number to file a claim, and finished with “ Again, I'm sorry for the inconvenience, and thank you for understanding.” And the only reason I’m updating this is because they lied about me not responding to their emails. They could have said something like “we run a small company and we can’t afford to pay our workers a good wage and replace items that get lost in the mail too” that’s just an example. They could’ve just replied and said we’re very sorry, but that’s our policy. It gets to be their policy that they don’t replace things that get lost in the mail. And I get to have an opinion about it. But responding saying, I never replied to their responses, is just a way to try and make my review not legitimate. So now instead of a policy that I simply didn’t like, the company also has a basic lack of integrity. That level of quiet lying for public approval is found in companies that later change the quality of their product for profit, but tell their customers it’s the same thing.

I placed an order (0617022189141353) on January 16 with an estimated ship date of January 27. That date came and went with no contact. I reached out to the help center on February 4 requesting an update on my order. I was assigned to "Mark", who has not viewed my request and not logged on. For a company that charges high prices for their products, their poor customer service and limited contact is extremely subpar. I would not recommend purchasing from this company no matter how effective they claim their product is - it doesn't matter if you never receive it.

I ordered 3 chains back in December, when the shipment came late in January it was only one of the three. I have asked that others replace the two that's backordered. Every two weeks Nancy send me an email saying sorry but nothing to help resolve my issue. They are still advertising what I ordered, if so why are the still backordered after 2.5 months.

My husband ordered a beanie on Jan 17th for my birthday (order#0617022189142146) and it never stated that it was on backorder when he placed the order. He then received an email stating that it should ship on Jan 26th. That date came and went so we reached out and now it's saying it will ship on Feb 10th. They shouldn't be selling products that they don't have and not letting people know that it will be over a month to maybe receive it.