HAVNReviews of getlambs.com

⭐ 1/5 I really wish I had read the Trustpilot reviews before purchasing from HAVN. I bought a pyjama set and received a store voucher, but since then the customer service has been incredibly disappointing. I have emailed HAVN multiple times simply asking when my voucher expires and have received no response. The only item I would actually like to use my voucher towards is a black women’s T-shirt, but my size has been out of stock for a very long time. I’ve also emailed to ask when it might be available again and, once again, received no reply. I understand that products go out of stock, but repeatedly ignoring customer emails is another matter entirely. I now have a voucher I would like to use, no idea when it expires, no stock of the item I want, and seemingly no way of getting an answer from the company. The lack of customer support has completely changed my opinion of HAVN. Had I read the other reviews describing similar customer-service experiences before purchasing, I would not have bought from them.

beanie is way too tight cant comfortably wear it. Wore the shirt and the cap several nights and noticed no difference in sleep.

Wish I could have tried the beanies. I bought two and paid for expedited shipping, but they never arrived. Two days after they should have arrived, I attempted to get some information or a resolution through their customer service email (be aware that it is via email only -- there's no way to talk or chat with a live person). I received zero answers or explanations. Hugely disappointed! This is my first and last experience with HAVN.

I am extremely disappointed with my experience with this company. I placed and paid for an order over three weeks ago. After I initially reached out, the company did respond, but since then I have received neither the item I purchased nor any meaningful updates regarding my order. I have made multiple attempts to contact the company for an explanation and status update, but my messages have gone unanswered. At this point, I have paid for a product that has not been delivered and have been unable to get a response from customer service. This level of communication and customer service is unacceptable. Based on my experience, I would strongly encourage potential customers to think carefully before doing business with this company. Customers deserve timely communication and delivery of products they have paid for.

I wondered what happened to my order after I had not received notification of order being sent or delivery for several weeks. I looked up my tracking an a delivery company delivered it somewhere random and not in the parcel lockers of our downtown Portland apartment building. So, it was sitting around for who knows how long and was obviously stolen. Havn did not help at all! They would not replace the order, issue a refund, or hold the shipping company responsible. I am out a lot of money!!!

Customer service is terrible - the worst. No phone numbers. They do not follow through in emails about returns. They just want your money and do not care about customer experience. Very low trust level. Ugh!

I used an instrument called a gaussmeter to measure how much EMF my HAVN cap/beanie cut out. It had no effect. That HAVN beanie may have some placebo effect, but it does not block EMF.

Horrible customer service. Here is an email that I sent them and I have gotten zero communication back. "I have, over the past several days, emailed, on multiple occasions to get an update on your shipping courier's mistake, where they delivered my order to the wrong house. There is a whole string of emails dating back over a month ago. And I am very upset over the lack of communication and customer care. I did not receive the product I ordered in November 2025 and the Proof Of Delivery pictures that HAVN sent me from the courier are not my house or my street. I am a repeat and previously satisfied customer who is now being ignored by HAVN. So I am now reaching out to this email address in an effort to get a swift resolution to this problem and possibly save your relationship with me. I am looking forward to your reply on Monday, March 9, 2026."